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Evergreen Dry Cleaners & Alterations

Evergreen Dry Cleaners & Alterations

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4.0 Google Review
8900 152 St, Surrey, British Columbia, V3R 4E4, Canada
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Nov 23, 2018
I am extremely dissatisfied and disheartened with my experience! I brought in a pair of dress pants to be dry cleaned, that I have only worn a few times. When I picked them up and tried them on at home, I discovered a hole in the front of the pants. This hole was not there when I tried them on before bringing them to Evergreen Dry Cleaners. While it is near the seam, it is an acute puncture of the fabric, unrelated to any stitching. Upon bringing them back in, within an hour of receiving the pants, I was advised, by the male proprietor, who stood smiling at me, that this kind of hole only comes from wear and has nothing to do with the machine. I inquired if nothing else in their store, which appears in disarray, could have created this puncture; it was again reiterated it is from prolonged wear and to come back tomorrow for his wife to explain further that it is wear. On their website it states Our Commitment: We value your confidence in us. I have no confidence at this point because I feel my concerns were not heard and I am now out a very expensive pair of dress pants two days before my Christmas Party. Because this is a private business I have nowhere higher to go to hold this company accountable. Additionally, I chose this company for their commitment to being environmentally friendly, and have many other clothes that require dry cleaning, but this experience means that I will not be their customer. I returned the following day to discuss my experience with Jennifer. She took my pants to look at the damage. She was still adamant that the hole had to have been there prior and brought me into the back room to show me other clothes and reiterate the machine was not the cause. Jennifer advised she could quickly fix the issue and altered my pants while I waited. If Jennifer's level of customer service been provided yesterday I would be a returning customer.

Dec 22, 2018
They did a great job tailoring my suit for my wedding. There was an issue with the jacket which I had to get corrected a day before my wedding, so the lady who worked on my jacket came in at 6am to fix it so I could pick it up early in the morning. They're fantastic here with good prices.

Oct 2, 2018
Very friendly lady. Very helpful. Very nice place. She does awesome job. She also does alteration. It is right next to stay bucks. The store is open 5 days a week. She does not use any chemical and uses water. The alteration is done so well. Very reasonable price and not greedy at all. She works very hard and I strongly recommend.

Jul 20, 2018
I got my skirt altered and dry cleaned here. Jennifer did such an amazing job! She is so friendly and welcoming! The prices are very good and the service is fast. I don't think I can find a fault in this family run store! I definitely recommend this place.

Oct 20, 2018
I bring all my drycleaning here. I’ve also had my wedding dress cleaned/preserved here. I’ve always been satisfied with the work that’s been done. Jennifer is very friendly and her prices are very reasonable.

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Opening Hours

Mon:8:30 am - 6 pm Today
Tue:8:30 am - 6 pm
Wed:8:30 am - 6 pm
Thu:8:30 am - 6 pm
Fri:8:30 am - 6 pm
Sat:10 am - 5 pm

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