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Maid In Victoria

Name: Maid In Victoria
Address: 33 Songhees Rd, Victoria, BC, V9A 7M6, CA
Telephone: (250) 999-2784
Price range: $$$

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3.8 Google Review

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33 Songhees Rd, Victoria, British Columbia, V9A 7M6, Canada

(250) 999-2784 www.maidinvictoria.com

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Don Latter

Aug 29, 2018

I am mostly happy. I had to clean the around the windows some and one closet shelf. I also had to clean the living room walls. I emailed them about it but never got a reply. Over all it was good but not quite worth the $267 bill.

LES Burrows

Jul 5, 2018

Our cleaner came and set the tone by being a happy person. Not task was too much. Finished on time and did a great job. Thanks so much!

Karmen Dame

Jul 9, 2018

Nobody showed up, Nobody called, Nobody cared. This company does not care about customer service. Having recently injured myself, I called Friday morning to get a one-time last minute cleaning. I called and briefly explained my situation. I was directed to their on-line booking calendar and told the on-line calendar would show available times. As directed I went to their web-site and booked (a request) as for the next day. However the on-line "booking" is only a request, after you submit a request, someone is meant to call and confirm the appointment. However nobody called to confirm (or decline) the appointment. I emailed and phone on Friday but no reply. Without a confirmation, I tried to cancel my request but my on-line account informed me I couldn't make changes with less than 24 hrs. I couldn't cancel the booking request and as I had provided my credit card information, I prepared and waited for the cleaners on Saturday morning at 8:30. Nobody showed up, called or emailed. I wrote a private comment to the the company on Saturday asking for an explanation, still nobody replied. Monday morning, I received confirmation they had charged my credit card for the cleaning service that I never received. When I called to ask them to reserve the charge (which they did promptly) the person on the phone still offered NO apology for the terrible service and inconvenience they caused me. Instead of apologizing he asked if I wanted to re-book my cleaning appointment. No thanks.

Jen Roberts

Sep 4, 2018

Updated to add: I received another automated receipt charging us the amount we were discounted. Weâ€™ve now paid the full price for subpar work. Iâ€™ve changed my review to one star (originally two stars) to reflect this poor customer service. â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€”â€” Iâ€™m very disappointed with this company. We booked a moving-out clean for our house. After the clean, I walked through the house to make sure it met the check list requirements for our move out inspection (which I discussed with the cleaner in addition to leaving the list out for him to review). I found numerous issues with items that werenâ€™t cleaned thoroughly enough. I emailed the company the day after the cleaning and included pictures to show the items that were clearly not cleaned. I received no response except for an automated message the next day asking for a review of my experience. Weâ€™d received our inspection at that point and had money taken off our damage deposit as a result of the items the cleaner didnâ€™t clean. I filled out the review with updated information about having lost money on our deposit and still have not received a response days later. In both of my communications, I included my contact information with a request for them to get in touch with me. Today, I received two auto messages confirming that payment has been processed. In reviewing the final receipt, we learned that we had received $30 off the final amount ($227) which was incommensurate with the amount we lost on the deposit. Iâ€™m very disappointed in the service we received and wouldnâ€™t recommend them to anyone based on their poor customer service and communication. If they had contacted me to discuss these issues, I think we could have resolved them. But their lack of communication really soured our experience with them.

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Opening Hours

Mon:8 am - 6:30 pm

Tue:8 am - 6:30 pm

Wed:8 am - 6:30 pm

Thu:8 am - 6:30 pm

Fri:8 am - 6:30 pm Today

Sat:8 am - 6:30 pm