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Individual Dry Cleaners Ltd

Individual Dry Cleaners Ltd

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3.8 Google Review
1602 Fort St, Victoria, British Columbia, V8R 1H9, Canada
(250) 595-4141
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Google Reviews

Refresh Reviews 3.8


Feb 12, 2018
We have worked with Individuals for over 7 years and love the service and quality of they work.

May 24, 2017
My clothes came back looking like new! The customer service was very friendly and cheerful. It did seem a bit expensive - $35 for a skirt and dress, there was an extra charge for removing cat hair (there was a lot), but I don't dry clean often so I'm not really sure if this is the going rate or not. But as for quality of work, very nice!

Mar 13, 2017
Absolutely awful - never use them. I split tea on a pair of work pants and a wool coat and took them to the dry cleaners as a precaution, I informed the person I dropped the clothes off to about the tea spots. The coat came back with the tea spot still there and no note saying they were unable to remove it. I had to bring the coat back a second time and send it again to be cleaned as I was unsure if they missed the spots or were unable to clean them (which I doubted as it was only tea). I asked to be called before they charged me as I didn't want to pay again. I didn't receive a call, and the coat then came back without the tea spot and a note saying they were unable to remove the stain. They tried to charge me the second time which I argued and they ended up apologizing and dropping the charge. The work pants came back an entire size too small and no longer fit, they are ruined and I can never wear them again. They have terrible service, they ruined my clothes, they wasted my time, and are also too expensive.

Apr 13, 2017
Great customer service - did a perfect job on my favourite jacket.

Mar 31, 2016
I've been taking my dry cleaning here for close to 20 years. Best work and best staff in town. Never had a problem . Highly highly recommended!!

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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm
Sat:9 am - 5 pm Today