Handybook Cleaning Services - Cleaning - Cambridge, MA - VerView
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Handybook Cleaning Services

Handybook Cleaning Services

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1.6 Google Review
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1 Broadway, Cambridge, Massachusetts, 02142, United States
www.handybook.com/cleanyourhome
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Refresh Reviews 1.6
Jul 7, 2018
Handy acquired All Set. When All Set changed to Handy, I received a phone call asking whether I would like to register with Handy. I declined. A few months later, I am magically signed up for a cleaning (without my knowledge). Be warned - you may without your knowledge or consent - be a customer of Handy. I receive a phone call from the cleaning crew, confirming an appointment. I immediately emailed Handy, as there is no other way to contact them. Handy claimed that the cleaning crew was a "no show" and then charged THEM for the cleaning. Handy - how do you sleep at night? Fabricating appointments, and then charging the people who clean houses for a living! Shameless! I wish there was an option to give a zero star review.
Jan 10, 2017
BAD COMPANY......If I can give no Stars, I would. I worked for this company and they do nothing but exploit the workers. We get half of what the clients pay and still have to purchase our own supplies,pay our own taxes, and pay to get to these jobs. They charge the professionals random fees for no reason at all and when you try to dispute fees there is no one to talk to to but an email which is not very helpful either because its not a real person on the other end.
Aug 4, 2016
The quality of the cleaning is questionable. They also make frequent billing mistakes and/or don't return money for cancelled cleanings. I would stay away from them. Not a good company to deal with. If anyone out there is looking for a business idea, please do create competition for these guys. There is a lot of need for what they offer but because there are not that many businesses like this currently on the market. These guys are getting away with shady practices and terrible quality of service.
Feb 19, 2016
Horrible Horrible Horrible ... the cleaning professionals I had were at best fair. However, there is NO CUSTOMER SUPPORT. No phone number to reach anyone. Email support system is slow in responding and all I received was a cookie cutter response. Nothing addressing the issue or offering any further contact. STAY AWAY FROM THIS COMPANY.
Dec 28, 2015
Handy cleaning "professional" cancelled cleaning at last minute. Still got charged a portion of the cleaning fee. Terrible customer service (response to complaint was a generic email template with a link to their FAQs). After sending several emails and getting no response to my specific issue, I eventually gave up. I wouldn't recommend using this company.

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