Eco-Pro Services Group

Edit/Update (2018/10/25) Mere hours after my initial review here was posted, I received a call from the owner of Eco-Pro Services Group looking to rectify the situation as described below. I was immediately offered a full refund as well as a sincere offer to clean the rug again, free of charge. I accepted both offers and four weeks later my rug has been returned and it looks significantly better than it did when it was picked up. I appreciate all the hard work that was done on my behalf, but I am equally disappointed that it took such drastic measures to have my concerns acknowledged. I am very appreciative of the work that has been done, however I would say that on the whole, consistent communication and updates have been severely lacking, particularly as this process has taken almost two months to resolve. Bottom line: Eco-Pro does good work, they made a significant improvement to the stain on my rug, for which I am very grateful, but they need to work on their customer communication and be dedicated to listening to concerns to actually take care of the problems as described. (2018/09/26) Terrible experience with Eco-Pro from start to finish. What started out as a promising experience with a promise to come that day to pick up my rug, turned into an inconvenience of monumental proportions. Eco-Pro failed to do my pick up on the day that it was promised due to an error, which in itself would have been understandable as mistakes do happen. But having taken time off work to accommodate the first pick up window, I was less willing to do it a second time. They did accommodate my later pick up window in the end, and upon pick up they promised me a 3 day turnaround for the cleaning. After 1 week, I followed up by telephone, having had no communication from them and was informed that my rug would be 6-8 days minimum with no specific information about my rug readily available. The individual on the phone promised me that someone would follow up with me to give me an update on my rug. After three days with no follow up from Eco-Pro following that phone call, I followed up once again. I was informed that my rug should be available that day, and they could deliver it. Delivery was arranged for that evening and once again, no one delivered my rug to me with no calls to follow up or give an explanation. The next day again, I once again followed up, and while apologetic, I was only given the option to reschedule the delivery. It was at this point that I asked to speak to a manager and was told that the manager would call me back. I'll assure you that I am still waiting on that phone call more than a week later. My rug was delivered two days later, I was given a discount for my inconvenience and once again assured that a manager would follow up with me. I made payment and took my rug inside and once I got it unrolled, I noted that the stain that I had sent it away to get cleaned was exactly as it was when I sent it out, and no one had even made mention of it when dropping it off or speaking to me on the phone. The rug honestly looked like nothing had been done, and in other areas it looked like it had actually been dirtied more. In the end, this was the biggest waste of money and effort that I have ever expended. Would not recommend.

Amazing job done in April-2018. Had discovered two types of bad mold that of which air born spores reached all over the house. Dean came and explained everything well and was very compassionate about helping me out. He and his team worked so well and thorough to make sure it was done 100%. He also was very reasonable on the price, which made it more affordable with less financial straining. Thank you Dean!

We schedule an appointment, confirmed the date and time and no one showed up. We called again to re-schedule and the same thing happened. No explanation, no call to warn us that no one showed up. We are very disappointed and will definitely not be recommending Eco-Pro.

Nothing but the best from the Ottawa Eco-Pro team. They are thorough and professional in all they do. if you need anything done right away, they're there and they get it done

I reached out to Dean last minute with a challenging job and he delivered! His team is extremely professional and do outstanding work. I would recommend them to anyone and will call on them again for sure.