Browns Cleaners

This is the worst dry cleaners in the city. I brought in my dress to have dry cleaned - it is 92% polyester and 8% elastane. I had a drink spilled on the dress - whiskey/soda and it left a giant mark as well as some makeup stains. I brought the dress in on a Wednesday and went to pick it up the following Tuesday. I arrive at Browns and bring in my receipt with my number on it - the lady that was working there was not friendly, did not greet me or say a word she simply took my receipt and then charged me right away around $24 then grabbed me my dress. After paying I then grab my dress open the bag and notice that the stain is completely there the drink stain as well as the makeup stains. The dress did not even look like it was touched it looked the exact same as I brought it in. After bringing this to the lady's attention she kept repeating that the cleaning is not 100% guaranteed. "it is not 100% guaranteed, it is not 100% guaranteed". She did not seem like she cared one bit - she just wanted me out of the store since I already paid and kept trying to tell me that the cleaning was acceptable and that is all that could be done. I was incomplete shock. I did not think it was even possible for a simple drink spill to leave a stain when I know dry cleaners can get the most toughest stains out even on the most sensitive fabrics. Finally the lady said she will do another cleaning and told me to pick it up on the following Saturday. I arrive on Saturday only for her to tell me that the dress is not ready and to come on Tuesday and that the second time around for a cleaning it takes longer. If that is so, then what did you do the first time I brought the dress in? Unacceptable. I come in on Tuesday to get told that the dress is not done yet. A couple hours later I receive a phone call stating that my dress is complete. I pick it up and notice that the drink stain and makeup stain is completely gone. I am very relieved that the stain is gone from my dress but this entire process from beginning to end was frustrating and you can really tell that the lady that works there or owns the business does not want to be there and that Browns dry cleaners is just a complete scam. If you get back your piece of clothing with the stains still on there - please do not believe what they have to say be persistant and MAKE SURE not to pay in advanced before seeing your item after it was cleaned. I highly suggest you stay away from this dry cleaners it is not worth the headache. This place is a joke.

Would not recommend. They closed almost an entire day without warning with many customers waiting for their wedding attire for the next day. The owner really did not value customer satisfaction.

Good service

Efficient