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Sparkles Cleaning Svc Ltd

Sparkles Cleaning Svc Ltd

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2.6 Google Review
300 Mill St, Kitchener, Ontario, N2M 5G8, Canada
(519) 579-4845 www.sparkles.ca
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Refresh Reviews 2.6


Oct 29, 2018
I hired Sparkles to clean the main floor of my home - living room dining room hallway and kitchen. We are doing renovations to the kitchen replacing the floor and the dust was unbelievable. Two ladies were sent to clean walls, floors and everything in between. Emma and April did an amazing job!!! I will have them back again and I would recommend Sparkles. Thank you Emma and April and Sparkles !!!

Jun 28, 2018
The first clean was not up to par, however they worked to resolve the situation once the office opened again on Monday - offering me a corrective clean on the house. This clean was up to standards and detail-oriented. Glad to have had things resolved. Appreciate the effort put in to correcting the situation and maintaining a good reputation.

Oct 23, 2018
WARNING - TERRIBLE COMPANY - they quoted me for the work of two cleaners and later I had found out they had only sent one - they charged me for the work originally quoted and when I had called to complain the manager had admitted the cleaner did not finish the job (as she was alone) and the payment was waived - now MONTHS later I am continuously harassed by the assistant manager for payment. The service and ethics of this company are horrendous- The floor cleaner they had used was a thick paste on the floor and streaky. I had to wash my own floors after they had "cleaned" as I could see the streaks very clearly even in dim light. If you value the state of your home I would suggest NOT letting the Sparkles team enter your home.

Apr 4, 2018
I also wish I could give zero stars . I lasted through three cleans ( I use that word loosely). After the second I called and complained. I took pictures and sent them. Expecting things to change was a mistake. Next clean equally as bad and when I talked to the girls about it, they shrugged their shoulders, said nobody ever said anything to them!!!!! They seriously just moved things around. No dusting! Never washed a floor! I know this for a fact! I paid almost $160 for them to fluff pillows. I called and canceled. The person I spoke to clearly didn't care! And to top it off they call me to remind me of my next clean...i wasn't removed from the list. The customer service, the quality, the management, the training and feed back is all atrocious!!!!!! Do NOT use this service. You will be disappointed!

Jun 21, 2018
I worked for this service aswell as been a customer. The cleaners wrre always polite, thorough and hardworking. I was very pleased after each visit. The owners are a lovely, trustworthy family. The Kitchener office is run by Rachel, who is delightful! I highly recommend them 😁

INDUSTRY BLOGS

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Opening Hours

Mon:7 am - 5 pm
Tue:7 am - 5 pm
Wed:7 am - 5 pm
Thu:7 am - 5 pm
Fri:7 am - 5 pm

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