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Hillary's Cleaners

Name: Hillary's Cleaners
Address: 1317 Wellington St W, Ottawa, ON, K1Y 3B1, CA
Telephone: (613) 798-0734
Price range: $$$

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3.6 Google Review

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1317 Wellington St W, Ottawa, Ontario, K1Y 3B1, Canada

(613) 798-0734 hillarys.ca

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Refresh Reviews 3.6

Jeremy Mennes

Apr 17, 2019

Unfortunately this location is a frustrating experience. First, this location offers Alterations but only 9am til 4pn, Monday to Friday. In a government town where most people work during that time. How can anyone even use this service? How is it making any business? It makes absolutely no sense. Additionally, while the younger customer service representative is great, helpful and kind, the older woman is one of the rudest reps in the business. Look, I don't expect someone just super chipper and always super happy and all that. In fact I find it a bit too saccharine sweet when customer service is like that. But this woman doesn't even look at you when she talks to you, she stares down at whatever she's working on and barely gives you even the time of day. Her demeanor is as if you're unfairly interrupting her even though she's at the front. If you don't want to answer questions, work in the back and hire someone else then. You don't have to take smile or pretend to be happy but at least give me some respect as a human being.

Leah Gibson

Jun 22, 2018

Five easy stars. I was at another dry-cleaner up the street who told me my pants would take almost a week to be ready, a woman behind me in line promptly suggested I go check out Hillary's - where I was taken care of immediately and picked up my garment the next day! Saved my wedding-guest attire issue and was so affordable and friendly that I suddenly have the urge to dry clean my entire wardrobe? Great first experience with dry-cleaning and I will be back for sure. Thanks!

Ingrid Tam

Nov 6, 2018

I went in asking if they could fix my jacket. The person on duty told me that she didn't have time this week. I asked that when I do come in, how long would I need to leave my jacket there for. She misunderstood my question and repeatedly snapped, 'I TOLD you I don't have time THIS week!", every time I attempted to get my question answered. Another staff member just stood there watching instead of correcting the miscommunication. Never returning again.

Corinne

Jun 28, 2018

I brought in a formal gown to get dry-cleaned and it was returned to me almost in identical shape, with many stains still remaining. When I brought up this issue with staff, I was told there was nothing to do and they made me pay the full price (which was already very expensive). I am very unsatisfied and will not return to this business.

H C

Sep 5, 2018

Brought my wedding dress here, because over the phone they told me turn around was 4 days. Even though the REAL time was more than a week, the front-desk staff were friendly and I told them that I did not need my dress cleaned, only steamed to get rid of the wrinkles BEFORE my wedding. When I got my dress home I was very upset to see that in some areas it was EVEN MORE WRINKLED than when I dropped it off. I think they maybe steamed it and put it immediately back in bag. I brought it to their main location to avoid this. It was too late for me to bring it back, or anywhere else. Really disappointing.

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Opening Hours

Mon:7:30 am - 6 pm

Tue:7:30 am - 6:30 pm Open Today

Wed:7:30 am - 6 pm

Thu:7:30 am - 6:30 pm

Fri:7:30 am - 6 pm

Sat:9 am - 4 pm