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Services West Nette

Services West Nette

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2.0 Google Review
Pointe-Claire, Québec, H9R 1A3, Canada
(514) 626-1296 www.westnette.org
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Jan 28, 2023
The priority client to west nette services is the more aged, living alone. Such as my dad. My dad was also receiving the subsidy. Started off as a good service. However, West Nette has completely stopped basic cleaning services to my dad who is 92 and living alone. I have called and communicated several times - apparently the individual assigned to him retired and they cannot find a replacement?! Since November 2022! Totally unprofessional, and unreliable.

Jun 7, 2016
The first person they sent me did an awful job, did not once in 4 visits even move 1 thing on my kitchen counter to clean under, not even the toaster.Dusting was very sloppy. The second person was very good but took advantage by cancelling yet asking for a check so to be paid then never making up the time I paid for in over 1 month ( but had enough time to pick up the check. The 3rd. person was here for over 31/2 hrs. and only managed to sweep the floor( 1 level of a townhouse ). Had PLENTY of time to talk. The 2nd. visit I asked her to do 4 things, missed 1 and only partially cleaned powder room floor. They changed and gave me the option of 3 hrs.2x a month with an increase in cost. They get a subsidy from the government as I am physically unable to do it so maybe I'm just not profitable to them. I have cancelled the service as I can only afford once a month and the work is poorly done and unreliable.If there was the option of zero stars I would rate them as zero but that option is not available. I know one other senior who has also cancelled due to them cancelling on him/her 3 times in a row.

Mar 30, 2023
My mother-in-law also received the grant. Started as a good service. However, West Nette has completely stopped basic cleaning services for my mother-in-law who is 90 years old and lives alone. I called and communicated several times - apparently there was a staffing problem, no one else was assigned to her house. After several calls and months of waiting, Ms. Cyndy never mentioned that my mother-in-law's file had to be accepted again by the RAMQ. I understood and was told that we had to fill out a RAMQ form again (which was not a problem in itself since my mother-in-law only has GIS as income). Form which, by the way, we never received by post despite our request. I then understood that all this time we were waiting for nothing.... we were being fooled as they say!!! Since August 2022! Totally unprofessional and unreliable. I don't know if the (2) managers of this company found in the Quebec business register are aware of the West-nette situation?????? Note that no complaints service is in place, one wonders why?

Jan 26, 2020
It was a very good experience.

Sep 23, 2018

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