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Rosa's Tailoring & Dry Cleaners

Rosa's Tailoring & Dry Cleaners

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4.3 Google Review
325 Max Becker Dr, Kitchener, Ontario, N2E 4L1, Canada
(226) 336-1010
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Refresh Reviews 4.3


Aug 20, 2018
Absolutely love Rosa's tailoring. Very professional always on time with all of her work and great location! She has done all of my tailoring for the past 3 years and always makes my outfits look amazing! I will buy outfits even if they don't fit perfectly because Rosa will always make it look great :) I bought a used wedding dress 3 sizes too big. She made it fit perfectly and added a beautiful belt to make it complete! Thanks Rosa!!!

Dec 19, 2018
This dry cleaners, I drop my clothes and pick them up within 24 Hours and the price too is not bad. I do recommend it

Nov 27, 2018
I've been coming here for about three years. This particular year I needed my winter coat dry cleaned. I paid the money to get it cleaned because it is an expensive coat. When I got the coat back, it was cleaned well. I was satisfied only to notice that both the arm cuffs were ripped and the seam was coming out. It was NOT ripped before. I called the company to see what they could do and they said I had to bring it in. I brought it in and they said they couldn't offer me a refund but would fix the stitch. ALTHOUGH I had to ask them multiple times to fix it before they finally budged and said they would. Great I'm happy with this offer. Rosa even said that I probably had it ripped before and was looking for a free fix. This was not the case. I had to wait five days for the coat to be done - no problem. I called at 9:55am to see if my coat was done and Rosa said yes. I told her I will be there in 10 minutes. I arrived at 10:03 am. The store was "closed" and would be back open at 10:30 - even though I JUST called to ensure I was on my way and wouldn't be inconvenienced. I returned at 10:30 and when I walked in Rosa turned her back, grabbed my coat and handed it to me. I said thank you and she said "yup". That's it. So basically what I'm feeling at this point is anger coming from this person for fixing my coat for free when it was THEIR FAULT for ripping it in the first place. And the fact that I've been coming here for four years and THATS how i'm treated after years of coming?? No "sorry for the issue" or "you're welcome". No "hi how are you, here is your coat". On top of that, the stitch was okay - not terrible but not great. Obviously customer service isn't a priority here. I'm sad to say I won't be coming back. YES the coat was cleaned, but after being inconvenienced and treated not well...won't be back.

Oct 18, 2018
I wish I could give more then 5 stars!! I cant say enough good things about Rosa, she is super nice and did an amazing job on my wedding dress! I am beyond happy with her work! I will recommend her to anyone and everyone!!

Nov 23, 2018
Worst stiching job ever. She does not take pride in her work and does a slack job. Honesty is the best policy and if you knew you could not repair my item you should have been honest with me. Instead you did a horrible job on my jacket which is unrepairable. I will never recommend this place to anyone.

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 3 pm

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