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Nettoyeur D.D.O

Name: Nettoyeur D.D.O
Address: 3391-A Boulevard des Sources, Dollard-des-Ormeaux, Québec, H9B 1Z8, CA
Telephone: (514) 684-4000
Price range: $$$

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3.9 Google Review

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3391-A Boulevard des Sources, Dollard-des-Ormeaux, Québec, H9B 1Z8, Canada

(514) 684-4000

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Alexandra Kazakova

Nov 28, 2018

A month ago, I brought my wool and fur coat to be dry-cleaned. I explained that it had stains (stains that I was later able to remove with water) and smells like cat urine. I asked if it would be possible to clean it, they assured me that the coat will be clean, it cost 80$. After 2 weeks they called me saying the coat was ready, I went to pick it up and the coat was exactly the same as it was when I gave it to them, the creases where in the same spots, clearly you could see that they did not do anything with the coat. I asked the lady to either keep the coat and clean it properly or refund me the $80 and I would take it elsewhere to be cleaned. They decided to keep it and assured me that it would be clean when I came back to pick it up. Today I called to see if it was ready (I has not heard anything back from them for over two weeks…) the owner told me it was ready. I went to pick up the coat and again, was exactly the same, still not clean and still smelled of cat urine. I politely asked the owner to be refunded, as this was not acceptable, and he proceeded to be rude and yell at me for at least 30 minutes (in front of another client…). He finally said that he would talk to the specialist he supposedly sent it out to be cleaned, and if he got refunded, he may consider a refund at that point. He kept my coat and refused to give me back my original receipt that said I paid the $80 to have the coat cleaned, instead he gave me a new receipt at $0. I left, embarrassed and mortified that anyone would treat their paying customers this way. My sister went back and got the coat and the owner told me that no money will be refunded. As a paying customer you have the right to be treated with respect, and to receive the services that you paid for. In my case I had a horrible experience with this place and I will never recommend Nettoyeur DDO to anyone.

Anastasia Kazakova

Nov 28, 2018

Horrible quality, I would say no quality at all. The owner is so unprofessional and impolite. When I’ve asked him to renverse the money that I ‘ve paid because the cloth still was in horrible condition . The OWNER answered me that if I CANNOT AFFORD TO PAY FOR CLEANING , I SHOULD NOT EVEN BUY SUCH AN EXPENSIVE CLOTHING. The owner was screaming on me when I’ve talked to him on the phone and in person. He just kept my money without even cleaning the item that I brought. Won’t recommend it to anyone. Simply horrible

scott stewart

May 24, 2018

This is by far the best dry cleaning service I have used. The staff is friendly, they actually knew me by name on my second vist. I often forget money in my pockets and their is always in an envelope waiting for me at pickup. Fast turnaround too! Example: if they tell you it will be ready the next day. It's not uncommon to get a text the same day letting you know your clothes are ready for pickup. I recommend it strongly. I don't leave reviews often but they deserve it. You can tell they put a big effort in making you feel appreciated as a customer.

MiQTheOneAndOnly

Jul 27, 2018

not only did he get the stains out of my pants and tshirt but he did it in one day!!! love the service and the guy’s very nice, he even warned me beforehand he might not be able to get out the stains but then he did!

Robin Campeau

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