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Nettoyeur Daoust

Nettoyeur Daoust

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1.9 Google Review
4820 Rue Sherbrooke Ouest, Westmount, Québec, H3Z 1G8, Canada
(514) 369-2525 www.daoustforget.com
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Dec 3, 2017
I unfortunately have to recommend avoiding this place at all costs. I brought in a sweater with a broken zipper. I was told the zipper would be 17$ to fix with no further charges. I pre-paid, was given a receipt, and was told the zipper would take three days to fix. I returned four days later only to be told that I owed them 51$. When I asked why, the woman at the counter said, "That's just the price." When I produced the receipt and showed her that I had pre-paid, she refused to honour the cost of the job and absolutely demanded that I pay 51$ for nothing else other than a broken zipper. I asked that she honour the original price and let me have my sweater, but she refused and said I would have to pay the manager the difference if I wanted my sweater back. Even the man who was standing behind me in line disclaimed at the extortion. Finally, I was so frustrated, I said I would come back with the authorities and let them settle it. Two minutes after I left, the manager conveniently decided to phone me to tell me that I could come and retrieve my sweater. I have never seen such poor behaviour at a business: to accidentally misquote a price is one thing, but to threaten to keep an item that was already paid for in the hope of getting more money is entirely beyond me.

Feb 11, 2018
Horrible service. Staff in not trained and has a high turnover.

Aug 22, 2017
Avoid this place serously. I had a pair of curtains to dry clean and brought it to them. When I picked them up they were completely destroyed. So, after many many phonecalls and back and forths with their manager Roxanne they refused to pay for my curtains. They told me they're going to write a note that I can bring the store i bought the curtains from and get a refund. When I went to get this note the guy at the counter had no idea what i was talking about... These people dont have their s**t together. Furthermore, while I was waiting in line to deal with this, two different customers came to pickup their clothes and there were nowhere to be found. This place has the worst service of all and they should not be in business. Please avoid.

Feb 14, 2018
Dry cleaning stores are a commodity, and I won't go somewhere where the staff are dishonest or rude. And after reading the other comments, I'm not surprised at all..

Sep 9, 2017
Not the place to go for anything slightly complicated. Inexperienced staff ignore specific instructions and clothes get ruined. I will never return.

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Opening Hours

Mon:7 am - 7 pm
Tue:7 am - 7 pm Today
Wed:7 am - 7 pm
Thu:7 am - 7 pm
Fri:7 am - 7 pm
Sat:8 am - 5 pm

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