Revera Riverbend

THE WORST/ MOST DANGEROUS memory care unit we used!! DO NOT SEND YOUR LOVED ONES HERE!! This is the first memory care unit we brought our Grandma to when her Dementia was to a point where she could no longer be safely cared for in her home: she thankfully only stayed here for several months. I'm sure that Revera attempts to have negative reviews flagged or removed so GOOGLE: feel free to contact me about this review I would be happy to vouch for it. I could write an entire book about this experience but, for the sake of brevity, here are instead the highlights: - The staff are unwilling/ unconcerned with basic hygiene of patients: these units have lockable (not common practice on a dementia unit for obvious reasons) studio style suites and within several weeks her unit had a saturated and PROFOUND urine smell throughout which we could never find the source of and were essentially told that was our problem to source and clean which we tried to without much success. We frequently helped her change into unsoiled depends and to the bathroom so we suspect that she was left to sleep all night and probably had accidents at night. Staff/ Management did not seem to care when this was raised to them - My Grandma went MISSING on the unit (and no one cared!): It took 20 mins of pleading and me threatening to look in other patient's rooms for her before even ONE staff would GET UP from the nursing desk to start looking for her. They didn't even know if she was on the unit or off (couldn't find her on a list). Finally she was found in another patient's (thankfully female) room, again, the staff were completely unconcerned with my distress or her safety. The impression was very much that patients could wander freely in and out of rooms. Anytime we would open the door to her suite my Grandma would be AFRAID until she could hear our voice, again, this increased my suspicion that patients would enter her room randomly. - The unit was long and narrow and largely out of view from the nursing desk where (as above) staff would congregate and chat for what seemed like 90% of their shift. (As time went on family members would check in and visit multiple times a day because we were so concerned about her welfare, so we were on unit a lot). Several family members are RNs so we have a sense of what is appropriate and what is not. -Anytime we helped her with meals (she was total assist by this time) she was ravenous and would clean her plate but despite this, she lost a considerable amount of weight (was otherwise healthy). By the time she was transferred out, none of her clothes fit her at all. The next facility she gained all of the lost weight back. -We had to BEG for her to get assessed by the MD for any changes or increases in medications. She was under medicated and up almost every night. When staff would see us they would complain to US about this as if we could do anything about it. There are better facilities out there! She is now in a great place with a private (but safe!) room and very competent staff.

If you don't hate your parents, don't let them live at this place. Staffs are not professional (managers included). Although the facilities and decorations look okay, there is no warm-heart at this place. Parents need us to accompany them, not the non-professional staffs to scold them (this is particularly true for the dementia patients).