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Oct 9, 2018
You've destroyed my friends home, you've charged her for services you provide for free, you leave the place an absolute disaster zone and have even left the door WIDE OPEN with it snowing - meaning her home, her father and her pets were left at risk. Also costing more to warm the house and keep everyone at a healthy temp to avoid sickness. As someone who is lucky to have an amazing provider to help with my mom, I can confidently say that your services and assistance is trash. Step up and make it right!!!!

Oct 21, 2018
I worked for this company as a health care aide, and I left after 3 months when I realized how horrible their communication was between workers, and the clients. the clients are never notified of who will come and at what time, or if anything in the schedule has changed. Meaning clients can never really make plans since the health care aides will also show up whenever they want. they would double book the health care aides and tell them to "make it work" so even though you may be scheduled with the client for 1 hour, you leave early to make it to your next. A lot of other health care aides also just show up whenever they want, and don't notify if they will be late or not. (This is all just stories I heard from clients) Do not put your loved ones at risk and put them in the care of this company!

Dec 14, 2017
Horrible service and they do not care for the client’s needs. The are unable to provide a regular worker. Double bookings, no show ups, last minute cancellations and the client is not notified. This agency provides home care services in a specific geographic location in Calgary. It is contracted by Alberta Health services and in most cases AHS has very little control over the agency’s operations. As there is no competition in each quadrant, then this agency has more control and will care less for the quality of service it provides as well as meeting the client’s needs. It may contract cheap workers. I cancelled their services as they never sticked to a plan and nor did they fulfill their promises.

Sep 19, 2017
As owner of A Laptop Shoppe, I am impressed with this medical office . Bami the I.T. Manager is professional and pays attention to detail, a pleasure to work with.

Mar 10, 2017
Unfortunately I have been a client for a number of years. This agency is EXTREMELY DISORGANIZED AND GIVES NO CONSIDERATION TO CLIENTS. The majority of staff in office, and out of office, are from different places in Africa... so, English is not their first language. Communication is a huge problem. The Coordinators (in-house staff) do as they please literally. They change times, dates and homecare staff without even telling us. They expect us to wait around for them... as long as it takes.... up to a day. There is no consideration from the staff towards clients as to how their days had been planned outside of the SET appointment time for home care. We have a life too! Most of the Coordinators talk down to us... they treat us like low lifes! I wish I was in a position that I could pay more for a private person to come in... but I can't. So, I and others, are stuck with them!! WOULD NOT RECOMMEND THIS AGENCY!!!!!

INDUSTRY BLOGS

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