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Kiwanis Care Centre

Kiwanis Care Centre

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3.0 Google Review
35 Clute St, New Westminster, British Columbia, V3L 1Z5, Canada
(604) 525-6471 kiwaniscarecentre.com
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Aug 14, 2017
I am a private caregiver and have worked with many clients in care or going into care over the last 10 years. Kiwanis Care Centre , in New Westminster, gets 4.5 stars from me for several reasons. From the continuous support of the nursing staff , careaides, activity, dietary, kitchen, housekeepers, reception to management. This whole group works as a team! They all try their best to encourage residents, to make them feel safe and comfortable in their new home. This is not always an easy task. Providing good meals, music therapy, a clean environment as well as medical support is just what I have witnessed being there 5 days a week for the past 4 months. Every concern that I or the family I support have had has always been addressed professionally. Thank you Kiwanis for "all" that you do!

Sep 14, 2017
I had a very bad experience at Kiwanis. My mother almost died due to inaction on requests from family re infection until it was too late and she ended up deadly ill in hospital. For weeks we had been asking for action including 3 requests to speak directly to Dr. finally on third request direct to Director the Dr called me and listened and immediately ordered the test . Unfortunately it was too late and it was another 4 days before she went to emergency with deadly infection. So the food is good, they do a good job of activities, and the garden in the summer is nice. They do have some very caring staff but there is also a big turn over in care aids so they don't get to know the patient as well. This may be an issue at other places as well. If you do find yourself placed here or anywhere for that matter ,you must be insistent that they do what you ask re doctors and toileting don't let it go and have faith they will or that the doctor will respond. Go immediately to the director and complain if no action taken on your request. We had a daily care giver as well for mom until May. Without her no one noticed moms condition was deteriorating except me and I reported it. Finally this is the only facility my mother has lived at. I also note some of the other reviews from people familiar with the subsidized homes . So this may be the same or worse at other places by the sounds of it and if I do find that out I will be sure to post again here and update. My message is even though your loved one is in care never assume everything is ok. Make sure you take care of them as they took care of you. Ok I said I would come back if my mom made it to another home . Well unfortunately for Kiwanis I have seen a big difference in her new facility with regard to respect of residents and so far impeccable care. They have the luxury of long term staff which I also thinks makes a big difference. Kiwanis needs an investment of funds for expansion and some modernization such as silent alarms. I think if that happened staff would stay longer and the executive director and directors efforts would bear more fruit. I believe they are good people doing the best they can with what they have.

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Opening Hours

Mon:8:30 am - 5:30 pm
Tue:8:30 am - 5:30 pm
Wed:8:30 am - 5:30 pm
Thu:8:30 am - 5:30 pm
Fri:8:30 am - 5:30 pm
Sat:9:30 am - 5:30 pm Open Today

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