Hilton Villa Care Centre

My dear mother is at Hilton Villa. The staff, accommodations, and facilities are extrememly good. The staff especially treats everyone with incredible care and compassion. I live all the way in east coast but everytime I visit my mom she is happy and loves Hilton Villa. That more than enough proof for me.

The staff at the front desk were awesome. Unfortunately that was where anything good stopped. POORLY managed facility. Our mother needed pain management. She stopped taking pain pills orally on a Thursday. We requested she be administered her pain meds by injection and were advised they needed the doctors request. The on call doc did not respond until Monday. Our mother suffered excruciating and unnecessary pain for the better part of 4 of her last 5 days on this earth. This was entirely due to their negligence and lack of proper systems. Other minor issues: The bathroom taps leaked, Toilets ran in both rooms, No air conditioning in the rooms. Sadly, this facility is a part of the Fraser Health Authority. I am ashamed that this is the type of facility we allow to operate as a part of our health system. WE WOULD NOT RECOMMEND THIS FACILITY.

I was contacted by Fraser Health last December regarding a bed being available for my father. I went to the facility and was given a tour of the facility and a look at the room my father was going to share with another resident. The room was a bit small, and there were a couple of things that needed fixing, but I said yes. 2 days later when I moved my father in, it was all fixed and looked great. I am so glad I said yes. The building is old, to be sure, but it's clean. The staff have been amazing and my father has settled in nicely. I visit him every day and have found that he is well taken care of. During the past 4 years as I have cared for my father at home, he has been to at least 3 different care facilities in the Fraser Health Region for respite care. I must say that some of them were spit and polish clean, and very new, but they were also quite sterile, and cold. At Hilton Villa, everyone is treated like family. The communal dining room is cozy and friendly. The food is good, and as family I can participate in the meals for a nominal fee if I wish. In reality, a building is just a bunch of walls and a ceiling, it's the caring staff that work with my father and the other residents, that make it a home. Keep in mind that there are approximately 30 residents that all have advanced forms of Dementia, including Lewy Body Dementia and Alzheimer's, those that are non-verbal, and those with mobility issues, it's difficult to accommodate them all into all activities, and difficult to do things in a timely manner. There is only so much staff can do in a day. But they do the best that they can. By cutting down a facility, you are in fact making a judgement on those people whose family members are in that facility. You are basically saying that they are thoughtless and uncaring for allowing their loved ones to live in this facility when you have only visited it for one hour, one day. I am very happy that my father is at Hilton Villa. It is always looking for new ways to make the facility look less like a "facility" and more like a home. Recently the floor where my father resides was had a large mural painted on one wall to give the residents some colour and a scene to look at. It's spectacular! The baths' walls were also painted with lovely paintings to make the bath experience a little nicer. The painter had done research on Alzheimers's and used her knowledge to make pictures that would engage the mind of the residents. I like the way the management responds to issues and makes changes as soon as possible when necessary.