Highgate Senior Living - Home Nursing - Bellingham, WA - VerView
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Highgate Senior Living

Highgate Senior Living

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4.6 Google Review
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155 E Kellogg Rd, Bellingham, Washington, 98226, United States
(360) 671-1459 www.highgateseniorliving.com
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Refresh Reviews 4.6
Jul 22, 2018
A client for whom I was trustee resided at Highgate for several years. I became thoroughly familiar with Highgate, both the administrative staff and the nursing staff. The administrative staff made the initial stages of my clients residency very accommodating and easy to conclude. I could not have asked for better help. All communication was prompt and left no mystery as to my client’s status. When an increase in monthly payment was necessary, the staff discussed this with me at length and there was never any question but that the bill was accurate. Similarly, the nursing and housekeeping staff informed me by telephone or email every time there was a change in my client’s status. I was informed of every incident that would ordinarily cause alarm, especially when my client would suffer any kind of fall or illness. When my client became too ill to reside at Highgate, the staff facilitated her move to hospice care. When it came time to remove my client’s affairs from Highgate after my client passed away, the housekeeping staff went out of their way to make sure that we could access everything, and they assisted in moving furniture out of the building. One could not ask for better service from a care facility than the service I received from Highgate recently.
Dec 17, 2018
This is our second Assisted Living experience in Whatcom County. We selected a different facility as our first choice primarily because of they had a 2 bedroom room that Highgate did not offer. After a year we needed to relocate to a smaller Living area and the best choice was Highgate. We are very pleased with the staff, the homey intimate feeling of the facility. The food and menu selection is excellent. The dining room is a wonderful area and a great dining experience. The staff is excellent, attentive, kind, curteous and genuinely care for the residents. They offer a good variety of activities and getting involved was another primary reason for the move. The building is clean, quiet, comfortable and all the residents seem pleased to be there and enjoy each other's company. I recommend Highgate and it should be near the top of anyone's list looking for an assisted living home for themself or a family member.
Jul 7, 2018
We're just finishing the first month of Mom's residence at Highgate, and our impressions are very positive. The most important thing is the Mom is happy. This was our big worry because she speaks only Japanese, and communication would clearly be a challenge. The staff has been fantastic. They are attentive, supportive, and compassionate. Since it's a small community, the staff seems to know all the residents well, and the residents themselves seem to know everyone too. This fosters a very helping atmosphere among everyone. The food is quite good. We love that the portions are relatively small and the salt content is low. This shows a true sensitivity toward everyone's good health. Mom has enjoyed the sightseeing outings, and she has quickly felt that she has become part of the larger community. The one suggestion we have is to offer "extra" services on an ala carte basis. For instance if someone on the basic plan wants 1 or more spa services in a month, offer some way for this to happen on a per-request basis.
Jan 31, 2018
I have the privilege of working with Highgate through my work with The Alzheimer Society. I have met and interacted with several of the staff and they are all caring and loving individuals who take great pride in the level of care they offer their residents. Their food service staff is very talented, they create an amazing menu and Highgate is active in helping support the community as a whole. Wonderful people.
Jul 18, 2017
Thank you for the chance to let you know about our feelings toward Highgate. Our Mother’s care is, of course, of utmost importance to us. Truly, we do not have any negative concerns about the care she is receiving. The facility always smells clean, Mama is and smells clean. She always has clean clothes on, her bedding is clean. Meals seem to be well balanced and now that Mama is not feeding herself on a regular basis she is either receiving finger foods or a care provider shows immense patience in feeding her. Mama is also sleeping more and more and the staff is so very patient and kind when it is time to get her up for dinner. They are careful with her in how they rouse her and move her from bed to wheelchair. They talk to her in gentle tones. I am very grateful for this care. The staff always tries to include her in activities and always these activities are geared to all patients and their ability to be included. One day one of the care providers bought and set up a child’s wading pool in the courtyard and wheeled about five women out to splash their feet in the pool. Mama was one of them and tho she resisted at first she totally enjoyed the experience. Finally, the staff seems to always be knowledgeable about our Mom – what her weight is at a moment’s notice, what she as eaten, how long she has slept – so we don’t go home wondering what is happening to Mama. In short, we are very pleased with all aspects of care she is receiving and appreciate you reaching out to make sure we have no concerns. Melanie

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