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Extendicare Southwood Lakes

Name: Extendicare Southwood Lakes
Address: 1255 North Talbot Rd, Windsor, ON, N9G 3A4, CA
Telephone: (519) 945-7249
Price range: $$$

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3.9 Google Review

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1255 North Talbot Rd, Windsor, Ontario, N9G 3A4, Canada

(519) 945-7249 www.extendicaresouthwoodlakes.com

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Dawn Thomsen

May 15, 2024

Thought it was a good fit for my mother in law. Two days in she wet herself, I went and asked for assistance and was told she would be right there. A few minutes later, bepper still going off. I walk out to the nurses station to find her standing talking with a couple other staff. As soon as she saw me she came but I am definitely not happy with that! Well 6 months have passed and it seems like the incident has not been repeated. My MIL seems happy enough. The staff keep us informed of any illness or issues that arise, good or bad. As it stands if one of our other choices for an LTC becomes available we will probably keep her here.

Laura Pinto

Sep 12, 2017

Bottom line: this facility needs higher staffing levels and greater respect for family wishes. Despite a rush to move a patient in, room was completely unready when promised twice due to poor planning and insufficient workforce. Staff unwilling to respect family requests regarding care decisions at the time of intake; staff made care decisions in meetings that family members were not invited to attend, and finally failed to consider published evidence and cultural diversity. The resulting care decisions (which were a total surprise to the family) upset the patient, and caused potentially irreparable damage to the patient's relationship with family members. Ontario long-term care in general has a poor reputation, and this facility is no different.

Frank M

May 23, 2021

Mother in law checked in at 11am. Escaped by 6 pm. (The same day) Received a call from nursing home at 7pm (they were informed that she would try to get out). I found her at 8 on Mount Royal. We did not bring her back! The kicker about it we were charged for one day stay lol. Piece of advice when the alarm goes off run outside don’t check to see who is missing and place more cameras outside and down North Talbot. We were very lucky we found her and she was okay. Think twice before you put her in this place.

Cheryl cross-leal

Sep 24, 2018

Like any care facility, this one could always use more staff. The ones who work there though are as helpful as possible and take personal care of the residents considering their health and mental needs. Both of my parents live here and I feel confident that they are receiving good care.

Frau Cassidy

Aug 2, 2022

My father went from Banwell Nursing Home to Extendicare. The facility is quite a bit nicer on appearance in comparison however the staff go missing... Several times I visited and no staff were seen.

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