Marsdale Manor Retirement Rsdc

I would like to start off by saying that I have no financial ties with Marsdale Manor, but I do have a ton of experience with administration in Care Homes. The individual Clair who made the previous review clearly has insight, but mostly into her unrealistic expectations. First off Clair, the Owners name is Orin not Owen. Secondly what have you done in your life to gage that $45 per day is a lot of money to care for someone? Have you previously operated a care home? It is so discouraging to see people like Orin working so hard with minimal government funding; only to be harshly criticized by people who know little to nothing about the real world costs. Most of the things you complain about are common in Care Homes because many (not all but many) of the people that get into them are come from challenging backgrounds and are people who enjoy causing issues for the establishment because that is easier than focusing on their life's issues. I am sure Orin is working hard to resolve issues and doing so with minimal funding. If you want better then go out and find it, but you'll find better starts at $100 a day right out of your pocket, not a subsidized $45 a day by the government. What you don’t have enough money, perhaps you practiced "poor management" with your money during your life. How does that feel?

This place requires new disabled employees to be more professional then their employees that have been at their job for some time. Really to pull things from the trash to reuse.This just goes to show that what Claire said about the kitchen staff is correct. Professionalism at it's best. By the way a person with a vision disability can't see which man out of 4 or 5 that someone is pointing at. If I asked you to grab a bowl off a table with 20 bowls, wouldn't a description of which bowl be helpful (i.e the red square bowl with the fruit inside). When a 20 year old can't stomach working in the kitchen for 3 hours, I can't imagine the poor souls who have no other choice but to live there And Ben Revoy, how dare you attack Claire for her review? . She only reviewed her own experiences from her time there..

I would be very interested to know what the "ton of experience" Mr. Ben Revoy has referred to in the previous statement. What "experience" do you have when it relates to having knowledge of the operation of a retirement residence? If you do not have a "financial" connection to Marsdale Manor or Orin Roberts, what is your connection? Are you a personal friend of his, sticking up for his reputation...or are you an impartial "professional" defending the industry in general? Do you have any factual information that would lead anyone to believe that Orin Roberts is actually taking measures necessary to eliminate the issues referred to in Claire's statement, or is this just your personal opinion...that Orin Roberts is "doing the best that he can"? It is possible that Claire DePlume has no idea what she is talking about. On the other hand, possibly she just does not know how to properly convey her concerns to the general public. Possibly you, Ben, have no idea what you are talking about and are merely defending someone that you know personally. Come forward with some factual information and not just some emotional reaction to someone's concerns and maybe you and I can interact and possibly I will share my FACTUAL information here in this forum. Have a good day BEN Revoy...I look forward to your response! Cheers, Paul T.

Marsdale Manor delivers what it advertises - a retirement residence offering room & board to both paying & subsidized residents. Marsdale at the time I stayed there (end of July to end of August 2012) had some issues you will not find advertised and may find concerning. The first was a period of approximately 3 weeks where there a continued elevator loss of use. Marsdale is a two-storey building offering the use of a single elevator and two sets of stairs, one at each end of the building. Loss of use of the elevator caused hardship for many of its residents especially those who used walkers or wheelchairs. Many also had mobility & balance issues and there were few people there at that time who were not greatly inconvenienced. During this time Staff were required to carry meals by hand to those who could not navigate the stairs or reach the dining room. The extended period of time to have this loss of use and elevator service/repair requirement for such an extended period of time appeared to be mostly an issue caused by cash flow shortages as well as poor management. Shortly after the elevator repair was finally completed, the discovery of bed bugs became the main focus. As with all insect infestations, fumigation was mandatory. Eventually the appearance of bed bugs seemed to be under control, but that issue may have returned as eggs & larvae can take months if not years to control. Although the meals provided met the minimum requirements for sustenance, there was a blaring lack of whole and fresh food. Almost ALL food served in the dining room was and possibly still is highly processed and as would be expected in dining rooms on a budget, food was over-cooked and over-salted. Beverages were limited to coffee and tea along with choice of one small glass per meal of fruit juices that were always sweetened with processed sugar. Over all, all foods and beverages served at Marsdale were and possibly still are the absolute minimum to sustain life. One other shocking feature during my stay at Marsdale was the lack of kitchen hygiene followed by most if not all kitchen staff. Obligatory hand washing was seldom if ever practiced. Food preparation at Marsdale as I witnessed it was unhygienic and did not follow safe practice. It is possibly still that way today. Personal safety issues? None that were imminently or overtly threatening, but during my one month stay, the police were called to address & control drug and alcohol issues. Arrests were made and a couple of the residents were also taken to hospital in ambulances. And one other item that must be addressed; "all the thieves aren't in Bagdad" applies when speaking of Marsdale Manor. Protecting your personal possessions and money from residents must certainly apply to management (Sean David the administrator and owner Owen Roberts). In my personal situation, I was charged a $300.00 security deposit plus $45/day. $45.00 a day seems like a lot, and compares to a stay in a Holiday Inn. I recommend that you do. Regretfully others who are senior and/or infirm in any way have very little option. About the issues mentioned? For me, they remain unresolved after almost ONE year. The administrator Sean David and Marsdale owner Owen Roberts both assured me on my departure that my deposit and any overpayment would be refunded. That has not been the case. As with all over-payment issues, there is only one year to reclaim money from landlords such as these. As stated, "ALL the thieves aren't in Bagdad." My recommendation? Don't stay there unless you have NO OTHER CHOICE. In my opinion, the YMCA/YWCA would be a better option.