Bayshore Home Health

August 23, 2018 I received a call from a male at Bayshore advising that the following morning there would be no PSW to get my mother up for changing, toileting, and dressing her and getting her into her wheelchair and taking her down for breakfast in the dining room at Riverview Terrace. When I expressed my concern about this I was told the family would need to do this. Let me just say that if the family was able to do this our mom would be at home and not in a retirement/nursing home. Our family pays for enhanced care for my mom as she cannot walk, dress herself or stand by herself. The man called 16 families at Riverview who would be affected by this PSW shortage but did not feel it necessary to contact the retirement home and they learned about it that evening when families like myself were calling them. Bayshore was called by me that same evening but the dispatcher was unwilling to provide the name of the manager that I would need to speak to about my concern. She would only provide me the woman's first name and kept saying she would let her know I had called. I had to insist several times that I wanted the manager to call me. This lack of transparency about providing a manager's name is troublesome. The staff at Riverview agreed to try and provide the care for my mom the following morning. I waited until almost noon the next day with no call from the Bayshore manager so I calked and was told that she was in but she did not answer her phone so I was forced to leave a message. I left a detailed message about my concerns and requested she ca me back so that the problem could be addressed. She did not call me back so on Monday I will be calling her again. Bayshore service has been problematic at this retirement home. My mom has only been there 7 weeks and already I have encountered a number of times, particularly on weekends where there is a shortage of PSWs and some are forced to work 16 hour days on their own looking after more than a dozen of vulnerable elderly people. The lack of responsiveness to a concern communicated to them is most worrisome. Leaving residents and staff without contracted services is unacceptable at best and shows a lack of accountability and suggests that Bayshore is likely not a good employer who can attract and retain staff in sufficient numbers to account for anticipated employee absenteeism. I would not recommend this health care provider from what I have observed.

Application process with Bayshore was very informative, professionally put together and covered all bases. Not to mention the pay rate, Very reasonable. I felt like my hard work was noticed The staff seemed extremely kind. Even after applying, and the possibly I would not join Bayshore in a future employment relationship. I would still stand true to my comment.