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VON Brantford

VON Brantford

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3.0 Google Review
446 Grey St, Brantford, Ontario, N3S 7L6, Canada
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May 7, 2015
My wife has been under homecare for a couple of years. At one time it was concept care days /nights. We'll the "VON" took care of that. Now the service my wife receives is unacceptable. They come when they want always someone new. The schedule person,has no clue what she is doing. And once you voice a concern,she makes sure you get below standard service. Great personal touch company The staff they have ,half of them don't know how to make hot cereal. There is no clear guidance from the office to the psw,person shows up doesn't know the client's needs.My wife does a survey for the von,her homecare gets worse...hard to believe. Von takes over the concept care group,now that's all she gets is von. A greater bunch of workers at concept care. It's like the under cover boss shows...."VON" you have not improved,not in brantford ontario anyways. People out there good luck with your future,and i pray you won't need homecare And if you do....i wish you the best. Ontario government,do you know what is really going on. Time to talk to my mpp. May 7/2015 We'll here it is another new year ,and still the same terrible service for my wife.Contrary what an executive at "VON"told us "things will get better. My wife ws suppose to get a certain time frame each morning.Between 7-9 am They say ,they can not guarantee that time slot.So 1030 1130 am,1230 pm is okay.What kind of service is that.And now these morning "PSW'S" Now they say some clients have preferred times.SOUNDS LIKE ANOTHER DOUBLE STANDARD.It's funny recently the local paper posted what some of these people make at this health provider. I'd like the CEO of this branch to audit of the daily operations.....to see what really is going on.You got psw's that come in to tell her it's not in their job description to do certain tasks.In most cases,a 12 year old probably would do better.

Aug 16, 2018

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