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Westmount Gardens Long Term Care

Westmount Gardens Long Term Care

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3.5 Google Review
590 Longworth Rd, London, Ontario, N6K 4X9, Canada
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Refresh Reviews 3.5


Oct 8, 2024
They are a very great team of people. They take care of my dad and I can finally sleep in peace at home knowing my father is in good hands. I have been taking care of my dad for a very long time with my sister's help. But when he stopped using his legs and kept falling and we couldn't left him up and place him gently on a chair or bed anymore. We reached out for help. His wonderful Doctor at London University Health ❤️. Dr. Amez Omar helped him with his health and his application with a wonderful lady name Linda ❤️ that helped my dad find the proper retirement place that fit his situation. I wanted to thank everyone from the bottom of my heart for being such an amazing support 💜 ❤️ 💗 💖 team for my dad.

Nov 30, 2023
Some of the staff are caring and competent, I’ll give them that, but the ones who aren’t are awful. I watched as two PSWs almost dropped my medically fragile mother on the floor because they didn’t secure her in a lift properly. Countless times had to ask staff to come and clean my mom up because I arrived to find her left laying in her own soiled pants. They ‘park’ residents in the tv room and then call it the cemetery. When my mother was literally dying (I’m talking within 30 minutes of her passing) while she’s gasping for breath and her body is shutting down one of the nurses came in to ask us about which funeral home we were using and who would be picking up her remains, and reminding us that we had 48 hours to clean out her room. No respect whatsoever. It was disgusting. When we came back to pack up her things, staff had “cleaned out” all of her expensive hair care products and trashed whatever they didn’t want. Management doesn’t care what the staff do because they can’t afford to lose anyone.

Nov 13, 2018
My mom receives compassionate care from the wonderful caregivers. I like that this home is slightly overstaffed to what government regulations at set at. The staff is doing its best and is constantly trying to keep up with the needs of the residents. (note to self: petition to the government for more staff in nursing homes NOW and ....BEFORE I get to a nursing home :) ) There is a good variety of activities going on all the time. We love the two courtyards with beautiful landscaping and mature trees. I will mention that meals need more dark green vegetables and more variety in the menu. There also needs to be 2 to 3 more computers set up somewhere in the building now that the computer room has been dismantled to make a library ( Then I could have easier access to engage my mother in skype with her distant relatives, if there is internet access and show my mom emails sent to her from her sister in B.C.). Otherwise Westmount Gardens is a great nursing home for my mother.

Dec 4, 2019
Excellent Staff in the Daisy wing! My mother was admitted a year ago and she can't say enough good things about the people helping her. I am always welcomed day or night to visit, I feel at ease knowing my mother is living there. She is safe, comfortable and above all, Happy!! I feel blessed my mother resides at Westmount Gardens, it truly is a great place!!

Jul 24, 2023
if I could give this place a negative star rating I would. They list ostomy care on their website but have none of the supplies or knowledge to actually change an ostomy bag. They leave people sitting in soiled diapers just parking them in front of the tv to be for gotten about and when a resident has the ability to speak up and advocate for themselves they are told to wait until the staff have had their breaks. The food is cold and is portioned in tiny servings while the staff walk out with "left overs" The place may look nice on the surface but if you care at all for a loved one this isn't the place for them.

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