Extendicare Brampton

Recently, I spent 3 months as a short term convalescent patient in the Extendicare facility in Brampton and, I must say, I was extremely impressed with the quality of care I recieved while I was there. During the course of my stay, I was fortunate enough to get to know quite a number of the staff at the facility, and the level of professionalism, and kindness, they displayed, not only to me, but all of the patients, was second to none. I was housed in Chinguacousy House, and the PSW's that attended to me (Waveney, Sharon, Vivianna, Megan, Girly, Raman, ect..) were fantastic!!! In fact, all of the staff, right from the ladies in Administration (Hannah, Shelly, Maria), the nurses, the kitchen (Rona and Tino), the cleaners, Cindy Lou, Kelly, the volunteers, all demonstrated total commitment to their crafts, and I have nothing but respect for each and every one of them. The PSW's all work very hard to ensure the quality of care recieved by the patients is top notch, and it was quite obvious that they care about their patients. The facility provides plenty of events, on a daily basis, for the patients to attend (BBQ's, Church services, entertainers, games, ect). There is always something for the patients to do, which helps keep the residents active, mentally and physically. They even held a version of the Olympics, which each of the different units participated in, and our team from Chinguacousy House won!!! Big shout out to our team, Tony, Vasyl, Colin, myself, and our driving force, Cindy Lou💜 The physio unit, run by Snehal, is very well run, and the staff truly work hard at rehabbing their patients. They are vested in providing top level physio care and, if you listen to their coaching, you can't help but improve whatever it is you're trying to rehab. Special shout out to my physio instructor Shrusti, who always made sure I stayed on course, and the gains I made in my rehab are a direct result of their efforts. The only suggestions I would encourage the facility to make would be to make a slight improvement in the quality of the food and food preparation. Another issue I would mention that requires improvement is the speed with which medical test results are delivered to the patients. Other than these minor issues, my experience was 'TOP DRAWER'!!! For all of your long term/short term convalescent care requirements, I highly recommend the team at Extendicare Brampton. I will always be grateful for what their team did for me.

The current leadership at this organization lacks the necessary experience to effectively manage operations and support both staff and residents. Individuals with little to no leadership background—often newly graduated—are being appointed to key ADOC positions, which raises significant concerns about oversight and decision-making. There appears to be minimal concern for staff well-being or the safety and care of residents, resulting in an unsafe environment for vulnerable individuals and their families. Efforts to understand and address employee needs are limited, and there is little focus on implementing meaningful improvements. As a result, staff morale is low, turnover is high, and the workplace environment is unsupportive—especially for those who value professional development, respect, and collaborative leadership. This culture ultimately undermines both staff retention and resident care. Not a place for anyone who values respect, safety, or professional growth. Zero stars for the leadership team. Completely inexperienced.

During my visit as a guest, I was disappointed by the lack of qualified and supportive leadership. Staff appeared overwhelmed and received little to no assistance from management. The Director of Care, Manika, seemed more focused on enforcing English-speaking rules than supporting her frontline team. It's concerning that she hasn’t addressed similar behavior from her Assistant Director of Care, who frequently speaks in their own language—creating a clear double standard. I was passing by ADOC/ IPAC manager then noticed. As a leader, Manika should focus on self-improvement and leading by example. I personally witnessed Ms. Manika shouting at a young Indian staff member, who remained silent and visibly upset. I spoke with the staff member afterward to offer support. Such public humiliation is unacceptable in any workplace. If I could give zero stars to the management team, I would. Leadership must do better to support and respect their staff.

I was cared for in Extendicare Brampton after surgery this spring. I found the psw’s were the best. Angela gave me personal service with kindness, respect & consideration. She was fabulous. Don’t discount the others. Waveney was attentive & respectful. Sharon, Parminder , Gisha & Sukhjit all were so friendly & helpful. All my needs were attended to. Staff went out of their way to help me. Physio was great — Senegal & Shusti were thoughtful & helpful. Food gets repetitive after a few weeks. It was generally tasty. The only element of any disrespect was from the Dr. It was apparent that he was the same with the psw’s & with the nurses. He did not treat them as equals. I would not attend his offices. Overall experience was great ( I won’t let a nasty Dr.spoil my stay). Many thanks to pm Psw’s, nurses & physio!

My Dad spent the last few years at Extendicare Brampton. The staff were great. They all knew his personality, quirks and how to get him to laugh. Dad was always treated with respect, and we were keep completely up to date with his care. Many thanks!