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CarePartners

CarePartners

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1.0 Google Review
St. Catharines, Ontario, L2W 1A3, Canada
(905) 680-1818 www.carepartners.ca
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Jan 27, 2017
I'm a staff member at a retirement home and my residents get private caregivers from Carepartners on a daily basis. Most of the time, their employees don't show up and 4-5 of our residents do not get their care done. In a retirement home where there's only 2 staff on the floor, do they expect us to get these residents care done?? We also have our own jobs to do and WE DO NOT GET PAID EXTRA for doing their care hence the whole purpose of having "private care" from them. They did not even bother calling the home beforehand that no one will show up. They just deliberately assumed that the home will find out by ourselves. Very unacceptable and unprofessional of them to leave all the work to us. I called them and complained, and their excuse was, "We are sorry and trying our best to replace who didn't show up. We'll give you a call when we do." They even suggested that I should start making phone calls to get a person to come in. I do not work for them and why would I do that??? It's their job to replace their own people. Hours later, when it's time for residents bedtime care to be done, still NOBODY showed up, not even phone calls received. They should be reprimanded for this because to my residents that is neglect.

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