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Vila Nova Place

Name: Vila Nova Place
Address: 611 Dunbar Rd, Cambridge, ON, N3H 2T4, CA
Telephone: (855) 334-3233
Price range: $$$

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611 Dunbar Rd, Cambridge, Ontario, N3H 2T4, Canada

(855) 334-3233 vilanovaplace.ca/contact-us

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Lucy Bancroft

Aug 27, 2018

If considering Vila Nova for a loved one with Alzheimer's or Dementia, make sure that you are asking the right questions and investigating thoroughly before making a decision. This retirement home does not have the resources or Alzheimer's Memory Care as noted on several websites including a Place for Mom. There is a lack of communication between staff and management which makes it difficult for residents and family members. Management will tell you what you want to hear when seeking a place but things change quickly once you are there. Also, make sure that there is a proper cognitive assessment done on your loved one so that they are aware of what is required to properly care for the person. Management has trouble being collaborative with other Health Services that come into the home, a lot of conflict which also makes it difficult to provide the care that your loved one requires. It is important that you have everything in writing as stories seem to change consistently. There is also a lack of confidentiality between management, staff and residents. I will say that the staff is lovely, friendly and always willing to help. There just isn't enough of them to properly care for different needs as noted.

Antonio Carroça

Jun 27, 2018

I don't know what these people are talking about but, just to let them know they can be prosecuted for false accusations! The place is nice and the staff is very friendly. My mother is living there for years and I have no complains ! Rude people!

István Szabó

Jul 5, 2017

Not returning calls, not paying their bills, lying about "Pedro is not in the building" Even their phone system is lying , they urge you to call a phone number that is not even assigned! Stay away! Do not provide any services! Sneaky, crooked, lying criminals ! How anybody can trust them with their elderly is beyond me ! Stay away !!!