I am so grateful that I found Thistlecreek. I live in the United States and my mom lives in Oakville, Ontario. I feel so far away from her. I was in Oakville in September and told my mom she needed a companion to come in so she could stay living in her condo. She did not agree with me, however I asked her to keep an open mind as I called Thistlecreek. Rose came from the agency. Rose is an upbeat, professional caring woman who put my mom at ease right away. She is so intuitive as she pointed out to my mother the strengths she had and that a little help would be good for her. My mom agreed as she really liked Rose. The day the companion was coming my mom called to tell me that she did not want to do this, again I asked her to do it just for today. This incredible woman who came from a place of love and professionalism and made my mom feel at ease. She knew exactly what to say so my mom would feel that she was still making her own decisions. Now it is been 4 months and when I speak to my mom daily she tells me that she is going on the treadmill because her companion pointed out all the wonderful benefits. A few months ago she was complaining about the treadmill and that she would never go again. However this incredible worker empowered my mom with not only facts about exercise but how my mom was doing so well and exercise would help her stay well. My mom tells me everyday how much her companion not only does for her but how she makes her feel that she is doing well in her life. Amazing because this same woman told me that she did not want a Stranger in her house. Proof to me that Thistlecreek employees are more than just a service, they represent caring, loving, sensitive, professional care givers who are making a huge difference in the lives of the elderly. Empowerement, love, respect, patience and knowledge of this age group, everything I desired for my mom.
Thistlecreek is always in communication with me. They let me know immediately if there are any concerns. If I have any concerns especially when I had to return to the united states, they patiently returned my overwhelming number of phones calls without even a sigh. It was heatfelt reassurance that everything was fine. I am so blessed to have Thistlecreek in our lives.
I would also like to point out that Thistlecreek goes above and beyond any of my expectations. The companion also noticed a few small repairs that needed to be done. She and my mom went to another community to find the correct material to fix a set of blinds and this same woman fixed the blind for my mom. She observed it and took action to fix it. I had never mentioned the blind nor had my mom.
I thank God everday that I chose Thistlecreek to care for my precious mom. I know now that I made the best decision because Thistlecreek is like having extended family looking after my mother. I sleep soundly each night knowing that they are a phone call away, even in the middle of the night if something happens, they will be there, just like family. Thank-you Eva, Christina, Rose and Pearl.