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St Vincent's House Care Home

St Vincent's House Care Home

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3.7 Google Review
49 Queen Caroline St, England, W6 9QH, United Kingdom
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Oct 4, 2018
No registered manager since 19APR18 - 5 managers in 1 year! In September 2018 St Vincent's appointed the 5th manager since March 2018. The last CQC-registered manager left in April 2018. Many managers are totally unaccountable due to inappropriate qualifications (not CQC registered, not NMC registered, not HCPC registered). Legal, administrative and admission procedures are of very poor quality. Likewise there have been 4 clinical leads in the last 12 months. This vertiginous staff turnover has led to loss of information, lack of continuity and poor quality care. This is not in the best interests of any of the residents in St Vincent’s, many of whom suffer from dementia. I simply cannot understand such a situation. It is a fact that my mother, a resident, has greatly suffered from these anomalies.

Nov 6, 2017
Very dedicated nurses & care staff. Always friendly & helpful. Mum needs & gets 24hr care. ...the only downside (not a complaint), is that they probably need a couple more staff as they often seem to be rushed off their feet.

Aug 16, 2017
The home is nice from outside but inside is a nightmare. The care is not what we expecting to get.

Dec 29, 2017
Good place to work

Oct 19, 2017
Nice care home

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