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Résidence Herron

Résidence Herron

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2.7 Google Review
2400 Chemin Herron, Dorval, Québec, H9S 5W3, Canada
(514) 631-7288 www.chsldherron.com
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Dec 21, 2018
I would like to say that i have my parent at CHSLD HERRON, it is a beautiful setting. the staff is wonderful and very helpful and caring, my parent loves it here, the activities are great and lots of fun, they have made many friends. i'm glad my parent is happy, that makes e very happy, keep up the great work.

Oct 9, 2018
Don't take your family members here. They should be closed down. While the government pays for medications at other CHLD facilities, we were made to pay for our parents medications. Very poor care also because of short staffing. Very scary and upsetting to have people you care for in this facility.

Oct 9, 2017
My mother was in Maison Herron for 2 1/2 years between 2014 and 2016. Thankfully she was autonomous enough to enjoy the activities, the other residents and the staff, who were mostly wonderful and caring. But during those 2 1/2 years and through the change of management the quality of the food never improved and was at best mediocre. They seem to be unable to retain the chef and do not invest in quality food. Furthermore my mother had swallowing problems and they were never able to deal with this appropriately, even relinquishing her to an isolated corner of the dining room, without supervision, when the problems got too disturbing for the other residents. Another problem is the medical services. Even though they assure you the doctor is always on call and able to respond to medical issues promptly, this was not the case. I certainly would not recommend this nursing home for people with major health problems who require frequent medical assessment and intervention. You would expect more from a place this expensive. Unfortunately the services did not improve when the residence was purchased by the Katasa group, and the management does not show much openness to respond to comments and requests.

Aug 27, 2017
This place disappoints in every way . They advertise reasonable pricing but once you enter into a lease they re evaluate the services and increase your rent significantly based on an arbitrary unsubstantiated allocation of hours for care. They DO NOT have the staff to deliver on the hours they claim is required for the residents. They do not have the appropriate quantity and/or quality of staff to ensure proper care for a private CHSLD facility . Their so called accreditation is misleading. The owners are real estate developers in Gatineau that run high end independent living seniors homes and are out to make a buck. Quality of care is not their priority clearly.

Aug 27, 2017
The long term care in this facility is awful . They do not have enough staff to care for residents that require moderate to high care. Most of the staff are friendly but cannot take the time require to provide quality care. Management is uncooperative when it comes to addressing any type of issue . They are not equipped to deal with situations that require monitoring or high care. Residents on the high care conflictive deficient floor (1st) are corralled into small common areas where the PAB's watch over them as a group . Individualized care is minimal . They do not monitor food or fluid intake in those that require it . I would never recommend this place as a long term care facility .

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Opening Hours

Mon:10 am - 5 pm
Tue:10 am - 5 pm
Wed:10 am - 5 pm
Thu:10 am - 9 pm Open Today
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Sat:11 am - 5 pm

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