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Pioneer Home Care, Inc.

Pioneer Home Care, Inc.

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2.6 Google Review
801 E 241st St, Bronx, New York, 10470, United States
(718) 671-2100 pioneerhomecareinc.com
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Google Reviews

Refresh Reviews 2.6


Nov 15, 2018
My identical twin daughter was receiving services from this agency for 9 months as she has complex medical needs and I discovered the owner/scheduling team were lying to me in terms of nursing availability. Our daughter was approved for 24/7 nursing and at times they had roughly 50% of the shifts not covered. There was a constant rotation of nurses where most of their staff just did this part time and would pick up shifts here and there. Not having a regular team that knows your child impacts the quality of care. For a while I felt things were not transparent. Shifts were opened. Wouldn’t get filled. Often nurses would tell me one thing but the office would say something totally different. One day, I literally caught them in a lie, then uncovered multiple instances in which that happened, where they would tell nurses not to work on shifts we had opened, and when confronted, totally brushed it off. I don’t even know what else happened during my time working with them that I am unaware of. I wish they would have taken a direct and transparent approach in telling me what business challenges they were facing and why they only wanted to fill certain shifts. It’s completely unprofessional, and given that their service is to care for people/children with serious conditions, operating a business this way, in my view is unacceptable and unfathomable. I do not recommend at all working with this company, and I am very grateful for the handful of incredible nurses we had the pleasure of working with.

Nov 15, 2018
The team at Pioneer lacks integrity on all levels and they are completely unreliable. They added a huge amount of stress on top of the health issues of our baby that we were already dealing with. I would highly recommend to stay away from doing business with them and to look for an alternative.

Jul 6, 2018
Horrible work place Human Resources is the most unprofessional department I’ve ever seen . Unfortunately I would not recommend this place for employment let alone hire them to care for my children . Sorry but not sorry .

Feb 3, 2018
Terrible always late , not reliable at all !!

Feb 4, 2018

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