My experience with their day centre was extremely disappointing and concerning. While the staff initially appeared friendly, I encountered significant issues when seeking information about my father's treatment.
Despite clearly stating that I did not consent to them discussing our case with external parties such as CLSC and Cummings social workers, they disregarded my wishes. I discovered they had been badmouthing me behind my back and making false statements about our interactions, which they denied until I inadvertently received an email intended only for social workers, containing disparaging remarks about me.
Upon reviewing the CLSC files, I was appalled by the unprofessionalism and malicious gossip it contained. This behavior is completely unacceptable and not conducive to providing quality care.
As a result of these unethical practices, I immediately withdrew my father from their facility and ceased all communication with them. I caution anyone considering their services to be aware of their disregard for confidentiality and their apparent willingness to misrepresent interactions with family members.
