We are very happy with our new home with Caliber Master Builder.
We looked through 50+ showhomes from all sorts of builders in Edmonton and Caliber immediately stood out for their value and service.
We previously built a house with a much bigger builder (Jayman Masterbuilt) and they'd actively discouraged us from making modifications to the base plan by preloading every change with huge upcharges. Caliber, however, worked with us to completely customize the floorplan to our specific needs- it included structural changes such as 10 foot ceilings and rearranging walls and adding doors.
They also freely provided us with different basement floorplans custom to our requirements and provided multiple revisions until we are satisfied with the completed design.
We tried initiate a similar process with another builder that is next door to the showhome and while they tried, they just couldn't match the price/value that Caliber showed us.
We really felt Caliber valued us as clients and wanted us to be happy with their service and work throughout the whole process...
- As we were building, we were in constant communication and contact with our salesperson through email and text messages. She would often check in on us and give us news about what's going on. Everything was upfront and we were never surprised.
- There were times when we were busy and our salesperson either came in on her day off or stayed late after work to accommodate our schedules.
- We wanted another outlet in the washroom that the electrician didn't think would past code.
At one point, Caliber's President and Owner Ilia personally came onsite along with our salesperson, and our electrician to discuss the problem- all of them standing in our half-completed roughed-out ensuite washroom discussing various options and solutions until we were happy with what we wanted.
- Caliber asked us where we wanted to mount our TVs.
They mounted backing plywood to all the TV areas as well as on a ceiling for a ceiling projector mount without any extra charge.
- We had a sidelight crack in the first winter.
We sent a picture to Caliber and they immediately had All Weather Window come replace it without any questions.
- The deck contractor actually installed the wrong material on our deck.
We had one conversation with Caliber and the contractors came back, ripped out the wrong deck, and rebuilt a new proper deck within a couple of weeks when it was near 0C weather outside.
- Our neighboring houses were being built when we moved in and it messed up our rough grade a bit.
Caliber actually sent contractors out to re-do our grade and fix the window wells on our behalf without our prompting.
Quality Workmanship
- This is our second new house we've moved into and after one year now, we really are happy with the quality of the work done.
- We ran into one of the contractors who did the ceilings during one of our early walk-through and I still remember how much pride he had showing us the stepped ceiling he'd worked on. My wife and I were joking that he was admiring his own work but truly, we were very happy with it as well!
Overall, we had a great experience building this house with Caliber and would not hesitate to recommend them to anyone looking for a custom builder they can trust.