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Excel Homes - Crystallina

Excel Homes - Crystallina

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1.9 Google Review
17463 80 St NW, Edmonton, Alberta, T5Z 2V2, Canada
(780) 250-1440 www.excelhomes.ca
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Oct 20, 2020
Far away barely any buses

Jun 23, 2019
Quality of the home is sad. Do you want no insulation in your walls and it takes more than once for them to fix it? (both taking place in the winter time in different years.) Go with these guys. Do you want stuff to slowly start breaking? Go with these guys (example: my pantry shelf is already seperating from the wall and it's only been 2 years. Guess it can't handle holding some bags of chips, taco shells, cookies and oatmeal.) If you want to see the repair guy as much as we do then definitely go with Excel Home.

Jan 9, 2018
I recently took possession of an Excel home and didn’t realize I paid almost half a million for a house in order to not use the garage. Parked up to the stairs in the garage and still sticking out by a foot. The other side of the garage will be occupied with an intermediate sized car, so essentially one side of the garage is useless. Measurements on their floor plan list the garage as 21’0” x 19’6” but the inside of the garage is 19’7” x 18’10”. Apparently the listed measurements are for the outside but not sure how anyone buying a house could decide if the garage is the right fit. If I was given the correct measurements of this garage I would have never bought this house since the garage does not even accommodate my car. I understand that space is an issue with a growing population but we were also told that a standard garage is 20’x20’. Not exactly sure how a family with a van or anyone with a truck or just a long car in general can even fit. Am I suppose to just sacrifice my car to even use the garage in my own house. As well, when we moved in there was a hole in the main floor bathroom. We were advised that someone would be in the following week to fix it. We kept reaching out to their Customer Experience Manager, who kept telling us it would be looked at right away. Two weeks later the tub company called and said they had just received our papers from Excel. It is quite ridiculous to tell someone that something will be fixed right away only to make them wait 2.5 weeks to even be able to use their own tub. Extremely disappointed with Excel and the misleading information that we were given and the poor customer service that we have been provided consistently throughout the process.

May 31, 2020
We purchased an Excell Home in February 1, of 2019 and it has been an absolute nightmare owning our first duplex with this company. Quality is way below par, warranty "experts" are to be laughed at, and our duplex keeps having more and more issues as the time goes on. We have had a leaking roof within the first two months of our ownership, and now our garage is leaking from the terrible vinyl installation on the deck above. I have called the customer service and no one showed up as well as the repair "specialist" stated during our phone call that "nothing will be repaired". I am sure we are not the only ones having these issues. Wonder how many lawsuits will it take for the company owners to smarten up.

Sep 19, 2018

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