Schell Brothers - Home Builder - Rehoboth Beach, DE - VerView
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Schell Brothers

Schell Brothers

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4.9 Google Review
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20184 Phillips St, Rehoboth Beach, Delaware, 19971, United States
(302) 226-1994 schellbrothers.com/?utm_source=google&utm_medium=my%20business&utm_campaign=google%20my%20business
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Refresh Reviews 4.9
Mar 1, 2018
Community Sales Manager Gary and his assistant Megan were outstanding. Their professionalism, knowledge, understanding (when we changed our minds on the model we finally wanted), and helpfulness was most appreciated in the home buying experience. Design Consultant Karen was very helpful in process of selecting our options for our house. Only discontent with the option selection procedure was that it was all crammed into one day. It would have been nicer to have two days to consider our selections. Construction Manager Kevin and his assistant Andy were outstanding. They excelled in all areas. We were extremely pleased with all aspects of there work. The weekly communication with Kevin was most appreciated, and unheard of in other home building experiences that we have had in the past. He did his best to accommodate us. The building of our house in five months was an unexpected surprise. Settlement Coordinator Joni was excellent in the settlement process. We would most assuredly recommend a Schell home to a friend.
May 19, 2018
We are happy with the house we had built by Schell, however, their customer service is hit or miss at times. They’ve fixed many issues, yet many remain since the house was completed in early 2016. We have some pretty severe problems, some of which were clearly Schell’s own doing. These items include, but are not limited to the 30-Day Tune Up Items, Open Work Orders and the 1-Year Warranty. For instance, Schell built a new house next door and did not grade the lot or our lot properly which is causing a drainage issue creating a major swamp on our property complete with flooding and mosquitoes - this problem has yet to be properly addressed. Just to name a few others, sliding door does not lock at all, the siding is not installed properly and is sagging and/or is falling off the house, some of the double hung windows cannot lock at all and the driveway is breaking apart at the street. A newer problem is the house is settling and the master bedroom bathroom door is starting to hit the floor, soon we won’t be able to use that bathroom. Some of these problems are basic and should have been fixed long ago, granted sometimes things slip through the cracks; however, this is unreasonable to drag things out to the 2-year mark with no end in sight. I’ve sent them an email detailing these issues on 4/27/2018; they responded and sent their warranty department supervisor out to the house on 5/9/2018. Keep in mind they’ve been told that some of these issues are pressing and time is of the essence. On 5/16/2018 I followed up with an email to find out the status of the inspection, no response as of today 5/19/2018. I’ll keep updating.
Feb 21, 2018
We're in our third month in our beautiful Heron model at Sawgrass North in Rehoboth Beach, DE and we are loving it! The home is just great - all that we wanted and more. We've now had lots of different friends in and everyone just loves the house. The building process was amazing - everyone involved was so pleasant and helpful. This is our fourth new home and the whole process far exceeded my previous experiences (and they were pretty good!) and my expectations for Schell. I recommend Schell homes to everyone!
Jun 29, 2018
Not only are their homes impressive. What a great group of people! Our Schell house has been the nicest we have ever lived in and we have had many houses built over the years.
Feb 28, 2018
We have only been in our new retirement home for 6 months, but we know we made the right choice in builder. It’s a very well made home with a lot of beautiful detail that is standard. We would recommend Schell Brothers to anyone looking to build a new home.

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