Pratt Home Builders

Pratt Builders did exceptional work for our family. On time. Quality work. Quality home. In budget. Great communication. Start to finish great experience for our family. Would highly recommend Pratt Home Builders. Recie Austin

I am giving Pratt one star because I have to give them something to write this review. We had an exceptionally horrendous experience with Pratt. We moved into our home on an early occupancy agreement. Pratt consistently pushed their lender on us who ultimately never closed the loan. Our mid home loan credit score was at 709 at one point and the lender was putting us in a subprime loan. There weren’t any negative marks keeping us from obtaining a normal loan. We were even approved through another lender, but Pratt refused to give us the time to close with them. We asked on seven occasions throughout a nine month period to use a different lender, but we were denied each time. Their lender missed the closing deadline 13 times(!!!) but was granted an extension each time. We have emails, texts and recorded conversations to substantiate this. At one time, we were threatened to sign an extension that penalized us further. We were given two hours to sign it and if we didn’t, the Vice President threatened to have the sheriff change the locks that night. We also have him admitting this on a recording. We lost our entire down payment to them PLUS nine months of rent at $2,500 each month. We were harassed constantly. When we tried to bring this to the attention of the owner, Win Pratt, he ignored us and had his VP respond instead with another threat. The lender finally came through with a closing, but it was $1,100 more per month than we were ever quoted and we had to bring tens of thousands more to closing than we were quoted. At the end of the day, we lost our down payment, rent, attorney fees, and even a car we sold to try to come up with the extra cash to close. It was humiliating and we feel violated. All told, they collected $67,500 from us and they sold the house for more than we were under contract for because of the fence we put in and the upgraded light fixtures we put in. We had a list of 67 punch list/warranty items ranging from minor to major that were never addressed. I wouldn’t recommend this builder to anyone. EVER. Response to Pratt’s comments: The initial loan that fell through was with THEIR lender. Their sales rep gave us his own card and wrote the lender’s name and number on the back. We initially told him that we didn’t think we were ready to buy. He told us his guy was great and could get it done. It is obvious that they have forgotten that we did indeed secure alternative financing. Their lender missed the close date 13 times and each time, Pratt would only extend the time to close by whatever their lender requested. We needed 45 days for our lender who could not get the ball rolling without a purchase agreement that provided a close date within their close range. Despite their lenders track record, they continued to work with them. It is baffling and there are many conclusions that can be drawn by this. If they need documentation to remind them of their actions, we would be happy to forward it to them. Lastly, no we didn’t purchase another home to make memories in because they kept all of our down payment to penalize us. Now, we are renting and saving where we can to build again. If you choose to build with them, do so at your own peril. Our story is not unique. Talk to homeowners in their communities before you sign.

Working with Pratt to build my new home could not have been more enjoyable! From the beginning of the process guided by Dell, through the design choices greatly assisted by Sharon to the completion of the project overseen by Michael, I felt supported and valued. There were a few challenges along the way but it was how Pratt worked through them and supported my vision that made the difference. I would gladly work with Pratt again!

Be very cautious about selecting Pratt Home Builders as your builders. They are very dishonest about their punch list warranty policy. We reported an item about an accent gable that was leaking sap through the Pratt Connect system on the 11 month walkthrough. Rather than replacing the board like we requested, they scraped the sap and painted the board as a bandaid with the caveat that if the board started leaking again in 6 months, they would replace the board. That next summer (2017, within the 6 months) the board started leaking again (picture attached). During that time, the warranty person I had been working with left the company. Now the new person is claiming that they are not responsible for making this right as this is outside of the 1 year warranty, even though this was brought up during that time and it was not properly handled. Just so you know I'm not embellishing, I attached the section from the punch list where they acknowledge that the beam is leaking. The fact that they refuse to make this right should tell you everything you need to know about the integrity of this company. Again, be VERY cautious about selecting this builder if customer service and builder honesty is important to you. Feel free to reply to this review if you would like any more information and I will gladly share with you. I know Pratt is undertaking another subdivision in Hixson (Amber Ridge) and I hope all you prospective buyers read this prior to signing so you know what you are in for before you buy. Edit due to response: As you see by their reply to this matter, it does not matter to Pratt that the issue was not resolved correctly the first time. They are resting on the fact that because the warranty period is up, they are not responsible to correct their poor craftsmanship. Please keep this in mind. Yes, we are beyond that 6 month period (which was set up as a period to see if the beam would leak again), but they are taking every step to avoid making this right. BE VERY CAUTIOUS. Also, you state in your reply "please be assured every effort was made to make reasonable corrections." That is simply not true. I would be happy if you would come make reasonable corrections. These corrections would involve correcting the outstanding issue.

We bought a Pratt home in Ooltewah about a year ago. There are a variety of builders in the area but ultimately it was the excellent website and cleanliness/organization of the job sites during framing that made the difference for me. The sales and closing process is well vetted out and went smooth. I have been very impressed with the warranty team and follow-up commitment; this is not a company that forgets you after the papers are signed. The only real recommendations that I would have is to use more discrete switches for fans/lighting and HVAC jump ducts in bedrooms but overall i am very happy.