Fusion Homes

the most unprofessional builder - unfortunately once you purchase the home all customer service is out the window. they make all sorts of promises to repair significant issues and then stop responding to emails and phone calls.

They use all the loopholes possible to screw you over. Extremely poor customer service. Only focused on taking your money. Watch out for the hidden extra fees even a year later ...

This is the worst builder ever!!! I never had such a horrible experience in my life, and I have bought houses from builders such as empire and cook home; they were amazing and way cheaper then the house that fusion homes sold me. The house was essentially unfinished when we got possession of it. The biggest reason that I considered the house unfinished was because when we moved in, we found two big holes in our living room. It turns out that they forgot to put in the electric outlets that were suppose to cover the holes. The other problem we had, and we still do, is that it takes a while to get hot water in the second floor, and we told them, their excuse was that the second floor is high up that is why it takes time to get hot water; that is one of the worst excuses considering appartments have alot of floors and they dont face this problem. The other problem was that the dishwasher space was not standardized, so we weren't able to fit our dishwasher. These were just a few problems in the house, there are many more and some are serious too. It has been four months since we moved in and they have yet to fix most of the problems with the house. The other problem is that the builder dont tell you everything. For example, we booked the plot in February and we only had two choices which were alright compared to the other ones. When we moved in, the the builder was still building houses around our house and the locations were way better than ours. The reason I bring this up is because these houses were build after our house, yet when we were booking our plots we did not get these choices as they were taken; this is odd and whenever we bring this topic up with the builder, they usually tend to ignore it. Another thing I would like to talk about is that we requested them to delay the possession date because our children were in school, and we couldnt move due to us living far away from the house we bought; so, they declined our request and we had to pay for a month for eventhough we weren't living there, and when we moved in the house it was unfinished. This builder is unprofessional and I would never recommend this builder. This is the worse experience in my life. I paid around 700k for this house expecting to get a home, but I cant even call this a home because of how unfinished it is.

This is getting ridiculous! We have been under occupancy for a year now. Not to mention that there are several listed items that need to be fixed that haven't been a year later. They constantly have people coming scheduling appointments yet nothing gets done. Trust me when I say stay away! They may get awards for design but none for service. Sure they are nice people but nice people that don't get the job done even after 5 times! Honestly, no matter the price or budget I wouldn't recommend Fusion. They don't stand behind their work!

These guys just want your money. It's been sooo long waiting for my initial walkthrough repairs. They kick you out of your home to do repairs for 3 days and when you get back none are done and you can't get a hold of anyone. Horrible service, very bad investment. Ceilings are cracking, appliances are not the ones on contract and are now out of production so we are all stuck with bargain equipment that is half broken and conFusion cannot replace models that aren't being made anymore. They sent a 100 dollar cheque.