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PROBUILT Design + Build

PROBUILT Design + Build

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81 King St W, Caledon, Ontario, L7E 1A2, Canada
(905) 533-4663 www.probuilt.ca
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Jul 19, 2018
We were new to basement renovations and they seemed credible when meeting, suggesting our small basement underpinning or benching, and renovation, could be done for around 100k. After spending 6k+ for “design” we were then told the basement would cost somewhere between 150-200k. They insisted on multiple in person meetings, where nothing was accomplished, and wouldn’t do the project unless we were willing to spend $200k. We have since gone elsewhere. And the “design” we paid for provided no value and we would like our money back for that. Otherwise the work they did on installing laundry upstairs appears to have been done well, hence not 0 stars. If I was just rating on the work they did I would give more but bc of the run around and the lost 6k I can’t give higher. Xxxxxxx Further to your response below, unfortunately you made significant omissions: the “phase 1 design” you reference, which cost us 6K, and was suppose to be for the whole house, was little more than a sketch of our house — and did NOT include the upstairs. When you gave us the drawings you said you hadn’t done the upstairs addition yet, and all that you did was sketch the current layout with the suggestion of adding a small closet in the second bedroom. A closet - that’s our wish list design you speak of? And the “design” for the basement was completely useless to the new contractor and they just did their own for free / part of the cost when doing our basement. Definitely not worth 6k!!! As for the ballpark budgets you referenced, you never offered a lower budget. Our basement is 600sq feet. You quoted us 150-200k and said you couldn’t do it for less. And unfortunately for us that was after you suggested it could be done for about 100k and so and we paid the 6k for this “design”. I don’t like giving negative reviews but I cannot just sit idly by having spent countless hours and months with you to get nowhere, not to mention the $6000 we would like back.

Apr 8, 2017
What a terrible experience. Customer service at this place is a complete joke. The people are so rude and treat you like garbage. I dunt understand how people can be so rude and miserable. A total waste of time and seriously regret every dealing with them.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm

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