Mattamy Homes - Corporate Office

I don't know how they get the title " BUILDER OF THE YEAR " when they can't fix leak for over 2 years now. Buyers be aware don't buy from Mattamy. After 2 years they telling me they have nothing to do with that because last time when it leak we had the ice storm and I have to clean the ice from the balcony (at 1am middle of an ice storm) so I don't have water coming in from the bottom of the door and prevent the leak in my garage and leaving room. My next door neighbor had the same issue and couple of other houses, and the worsed is that we got the same email from the customer care manager. This matter would be taken further.

I'm in the downsview district and it is as bad as anyone else. Try multiple emails and phone contact with them to non-responsive answers. Been to their warranty office and all I get is broken promises and not understanding the needs of the consumer. All this is a big company cheating on their mission statement and the consumers hard earn dollar. What makes me mad is that things that can be done in 15 mins to an hour will take a year to complete. Incompetence is really what Mattamy Corp. feels like to me and the community.

Worst company Ive ever had to deal with. I could never recommend them to anyone. Bouncy floors, cracks, missing paint, missing bricks. Its been 6 months since Ive moved in and barely any work has been done to remedy my problems.

in regards to your MILTON SALES OFFICE (Derry) I would give 0 stars if I could. My family has been a long buyer of Mattamy homes. Over the years, we have seen the quality of their homes go down. Recently I had the "honour" to witness corruption and sheer stupidness at their Milton Sales Office. Apperantely this office wants you to handle their admin work for them. What do I mean by that? On September 9th at 10am there was suppose to be registration for new project. My father i went to stand in line on September 8 roughly around 8pm. We sat there for a good 4 hours before finding out there is an unofficial list being passed around that is being handled by an unauthorized individual. I never signed it because it was not authorized by Mattamy. Over 150 people followed to put their names on this sheet like good little sheep without even asking who authorized. To my dismay the next day this was confirmed by one of the Mattamy representative who works at the Milton Office location that they will honour that list because in the past they have noticed this works out better than having to deal with a "black Friday" situation on registration day. I am sorry if this works in so well then why did you not formally leave a notice at you office doors for people coming in after to know if this "new" process you have embraced? And then he tells me its first come first serve? SO someone can line up 4 days before put their name on a list they created, get it approved by one of your Mattamy reps then go home and force other people to follow your list and if they don't then you have no say? Are you serious? Oh also, isn't it great that these people on this list had to just come in every 3 hours for attendance and then just get to leave until the next attendance while there were people who were out in the cold for 12+ hours. What about these people? Hey Mattamy Milton Sales office how about you try using your process that you have in place ex. your token system where you hand out tokens to people OFFICIALLY! OR how about the way your Mattamy Brampton Sales office did it where they made an OFFICIAL list and stuck it on their front door to show people on later these people will have priority during the day of registration and that you are more than welcome to stay and wait! Why would i discuss how to deal with "Black Friday" style registration days amongst other potential buyer?! When it is your job as the seller to set in rules for situations like that Mattamy! WOuRST sales office ever. Yes lets all create our own rules and regualtion and have it honoured by some idiot employer who proceed to leave without putting out appropriate notification and awareness. I have never met such poorly managed anything. We are coming to potentially buy HOMES! There is better strategic approaching taken in lowe-end retail stores! I would be embarrassed being associated with a place such as Milton Mattamy homes in any way.

Irresponsible customer care. Lower quality of service. Not recommend for newhome buyers.