Lucchetta Homes

We purchased a Lucchetta custom built home a few years ago as a resale and we are thrilled with what we own. It is very well designed and constructed with many inspiring elements throughout. The elegant finishes and thoughtful layout was what drew us to this house. Upon move in we only changed the paint colours because everything else was perfect. When we chose to renovate the basement our contractor described the home as having ‘great bones’. The builder thought about everything when planning this house using only quality products in their detailed craftsmanship. The windows are big and well made allowing bright, natural light to enter the open spaces. Rooms are nicely laid out and finished with elegant doors and trims. You will find a richness and unmatched style that we see in their new custom homes now being built. We are very happy with our investment and would highly recommend Lucchetta Homes to build your upscale, custom designed home.

I can only guess that the bad review comes from a bad client because Lucchetta is an award winning builder and care about their clients; they go above and beyond when it comes to customer service. Obviously the person that wrote the bad review doesn't understand home building; you don't get to keep making changes and expect they will all be free. These homes are built from a plan that you choose; and yes you can make modifications but you do that at the start; not halfway through, and not constantly changing your mind. The Lucchetta team is professional and courteious and Rob and Ed Lucchetta have carried on their father's legacy..."the client comes first"....although we could say the same for the way they treat their trades. They treat them as if they were their employees and those trades will always do whatever it takes to ensure quality and timliness. This home buyer is most likely one of those "never can please" types...and my advice would be to "call it a day" and find another homebuilder if you can't say anything nice about Lucchetta!

By far the most unprofessional and inefficient home builder I have dealt with. We regrettably built a bungalow with this home builder and we were initially fooled by their sales and marketing representative. They fooled us into believing that they were going to custom build our home, after we had signed the contract, we were tremendously shocked with their negligence and their lack of professionalism. They repeatedly refused our requests for minor modifications, and after we fought to get our requests fulfilled they’ve sent us insanely inflated change orders for the most basic upgrades. We had to resort to having a low rise arch outside because they refused to build us a high rise arch like we had requested, claiming that the house next to our had a high arch. This serves I presume to fool potential clients into thinking that no house is like the other, when in reality they're all the same, except for the very minor modifications in exterior colour and having one pillar instead of two. They refused many requests that we ordered for the exterior and interior design. I really don’t understand why they’re running a custom home building franchise when this is more of a COOKIE CUTTER lab. They dont even cater to clients’ requests If you take a look around their lots this is exactly what you find; an uncreative, indistinctive homogenous residential neighborhood. Nothing about their designs is unique. I wouldnt recommend this home builder to anybody, please do your research and find a real reputable CUSTOM home builder. This home builder provides more of a tract housing, definitely not custom. In essence we have dealt with -Incredibly limited choices in floor plan and materials. (We were taken to the “decor center”, where were ultimately presented with limited choices in tiles and cabinet colour options , their “upgraded” tile is ridiculously high priced and you can easily find the same tile elsewhere for less than 1/4 of the price they charge you to have it installed. -Cheaper building material made to look costly, and insanely inflated change orders for the most basic upgrades. They marked up prices significantly just to reduce customization and further increase their profit - More mistakes and lower quality in construction Please do your research before throwing away your money, this is a life long investment so please check into more reputable home builders. This was a stressful and dreadful experience.