Update: September 2018
Well, it took almost 8 months to get everything completed, but I will give them credit where credit is due, they completed the fixes on the house finally! Granted it was 8 months after closing and a lot of emails, phone calls, and nasty reviews...
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Absolutely horrible experience dealing with Pinnacle homes/MI Homes. Moved into a new home in December 2017 in the Manors at the Hamlet sub in Canton, MI and it is extremely difficult to get anyone from this company to come fix problems. The development of the house was very scary as the builder missed things routinely throughout the process (things like tray ceiling where it shouldn't be and doors between bedroom/bathroom where they don't belong). It is very clear no one in this company is checking the workmanship of the contractors and clearly does not care of the work being done. The drywall work is very unprofessional (sanding done poorly, paint on the hardwood). The so called 3 tone paint they brag about in the sales pitch is the cheapest paint ever (very easily marked and comes off just as easy if you dab it with a wet cloth). 3 Months in and the hardwood floor started making popping sounds and board are moving around when walked on. Came home after the closing to find the kitchen sink leaking to the basement and the keys wouldn't unlock 2 of the 4 doors. The shower needs to be re-grouted and the they've known about it since January! This is just some of the problem, the list goes on and on.
Like I said, they clearly don't check the workmanship and clearly don't care about the homebuyer after closing. We made a huge mistake of trusting the mangement when they said any issues would be address right away. Here we are at almost 5 months later and I can't even get a date out of them on this stuff. The sales staff won't even give me contact information to escalate it to upper management. If I had to do it again, I wouldn't give them a penny of my money. Do yourself a favor, run far away. If you're in a contract already (good luck to you!), make them fix every little thing before closing because you will NOT find them afterwards.
