I have had hyperacusis for years and have been shopping for hearing aids for the past 2 months. I tried 2 different Audiologists in Bellevue and 3 different brands of hearing aids.
When I went to the Puget Sound Hearing Aid & Audiology Bellevue office, I did not plan to buy anything from them. I just wanted to get a 2nd opinion, but I assumed they would have higher price than others.
When I met the audiologist Lisa Duong, I noticed that she looks very young. I made the assumption that she is too young to help me with my problem (I later found out she looks a lot younger than her real age).
My assumption was wrong. Proves the lesson that you should not judge people by their looks or be quick to make assumptions.
Lisa Duong really takes the time to explain not just the problem, but also the solution. She understood my pain and gave the best consultation tailored to my specific needs. My time was valued and I appreciated the honest diagnosis. The pros and cons of my available choices were evenly weighed.
The compassion, patience, and expertise Lisa exhibited with me was amazing.
I am always very picky with customer service anywhere I go. Lisa definitely deserves 5 stars for her service.
