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NexGen Hearing - Duncan

NexGen Hearing - Duncan

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5.0 Google Review
161 Trunk Rd, Duncan, British Columbia, V9L 2P1, Canada
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Nov 27, 2018
Some months ago after dealing with another local company I connected with Craig Carman at NexGen hearing in Duncan. I did not feel that I was getting the professional attention I wanted from his competitor in the same community. I was so impressed with Craig's approach and commitment to his work, I was sorry I didn't complete my initial purchase with him. The fact that I had purchased one hearing aid elsewhere did not deter Craig from addressing my need, which was at that point a cross hearing aid. He ordered one in for a trial and at the same time paired my original hearing aid to the cross. The hearing aid previously purchased elsewhere was not properly fitted and he, at no cost to me ordered a mould for that hearing aid. I have had no followup from the other company for many months, but Craig has seen me regularly to ensure that not only are both aids a proper fit but that they are both properly adjusted to my needs. Trish, Craig's support staff is always helpful and congenial. These two make a very professional team! I can say without reservation that Craig has provided the best service and the greatest committment to helping me. He is straight up and honest. He is a man wth integrity. NexGen is lucky to have him.

Feb 8, 2018
We first met Craig at a home show in Duncan. He noticed my husband's hearing aids not fitting properly and approached us to talk. We explained how we had come about these hearing aids, thru a friends deceased DAD and he had thought of us as they were an expensive brand, Siemens. We made a follow-up appointment with Craig and got two new inner ear molds made to fit my husband's ears. That came with new wires, speakers and Craig calibrated them to my husband's hearing from test previously done by Craig. He knew our financial situation and no health plans so willingly did what he could with minimal cost. His main goal was to get us better hearing. He was very generous of his time, patience and knowledge to make them fit my husband's ears. Receptionist Trish very friendly, helpful and accommodating for appointments . They both made our experience very easy and comfortable. Craig is good at identifying issues and quick to solve very helpful .

Oct 21, 2017
My husband went to Craig at Nexgen and is hearing better than he has in years. Craig is caring and knowledgeable and I do not hesitate to recommend him.

Jul 13, 2017

Jun 16, 2017

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