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Thornhill Hearing and Balance Centre

Thornhill Hearing and Balance Centre

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2.2 Google Review
7117 Bathurst St, Vaughan, Ontario, L4J 2J6, Canada
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Jul 21, 2022
If you care about your health and your time stay away from this clinic! I was referred by my family doctor, since I have constant severe headaches. I attended an impersonal appointment and doctor W. Masri gave me a referral for CT scan. I have attended a CT scan and was told that results will be faxed to this clinic in 5 business days. 10 business days later, I was calling the clinic, since no-one got back to me and my headache did not go anywhere.I was told that they still did not get my CT results and I should contact hospital and ask them to resend the results. When I called hospital, I was insured that the the results were submitted over a week ago, but they still resubmit them again. I waited for another week, but I still did not get a call back from this clinic. I tried to call them over 20 times in the last 2 weeks - no-one picked up the phone. I cannot leave a voice mail, since it is full. I sent an email 5 days ago and they never came back to me. I have constant headaches and I cannot get ahold of this clinic. Now I understand all those negative reviews...People working in this clinic are the most unprofessional individuals I have met. They should not be allowed to work in the health care industry, since obviously they do not have professional ethics or care for their patients.

Jul 14, 2022
I have an appointment for next week needs to be reschedule, for the past two weeks calling everyday and they don't answer, also their voice mail is full cannot leave a message. They better not to charge me. Please improve your reception by answering the phone calls. Thanks.

Oct 21, 2022
My mother lost hearing after their procedure on wax removal. I was thinking they use water pump, but they use air pressure to clean eairs. Last time we did cleaning on policlinic Shampange grive. And mother got hearing back not lost. How it is even possible? Are they do it for profit to get more involment in selling hearing devieces.. ??

Jul 18, 2022
Very poor customer service I did my hearing and balance test on July 5th and it was emergency request I called office and they promised to send it out on July 10 I called again today and the receptionist advised that there report is not send out I have issue and I need the doctor to have the results to decide next step Really disappointed with the way the receptionist talk and she needs to have official training for o understand if the request is an urgent and needs to be faxed in urgent manner She told me now I am talk8mg to you I would send 5 fax’s

Aug 19, 2022
The low reviews were misleading. My experience was satisfactory, The staff was accommodating, and Dr. ElMasri was very kind.

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Opening Hours

Mon:9 am - 5 pm Open Today
Tue:8 am - 5 pm
Wed:9 am - 5 pm
Thu:9 am - 5 pm
Fri:9 am - 5 pm
Sat:10 am - 4 pm

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