Oro Valley Audiology

I love Oro Valley Audiology! When my old audiologist retired, I was sure I'd never find anyone to replace him. But my new audiologist, at OVA, is even better than the old one. She is young, savvy, a great techie, and very compassionate. She understands how important my volunteer naturalist work is to me, and has made a birding program for my hearing aids! Today she even took the time to download some cicada sounds to make sure that was programmed in there too. This is a great place. Try it. You won't be disappointed.

I really wanted to like this place since it is close to me. I am new here so I had called to see if I could make an appointment since I was having trouble with my hearing aid. I called and they informed me that they had a walk in clinic from 11am to 12:30pm. I went in and told them what was going on, I was told I needed a new tube so I had that done. I also noticed they had changed he hook BUT didn't realize it till that evening, that my hearing aid was cracked from when they changed the hook. My hearing aid was whistling before I went in but it was worse when they fixed the tube. I told them that it was still whistling so they suggested that I needed a new mould. I had told them that the one I had was fairly new and had it made exactly a year ago. Then they stated that too much air was possibly getting through which was causing the internal feedback to whistle. I also let them know that my hearing aid was cracked, and was told that it was the seal that came loose. I paid and had an ear mould made. Went back the following week, the mould was a completely different one that I had ever had. I put it in and stated that it was STILL whistling. At that point, they told me I could leave it with them to send in but it would cost me $350! I had called back the following day after getting my mould made because they didn't get a phone number for me and I also inquired on if they took my insurance to have a hearing test, I had called back and the receptionist told me that they didn't at that location but did at the Tanque Verde location. Fast forward, I decided to go to a different audiologist because I personally felt I wasn't getting the care I should have. I never received a call back to schedule an appointment OR to see how the mould fits. I had to have my new audiologist call in to the company to get the right mould sent since it was under warranty. Thankfully that was resolved but my hearing aid snapped in half, the hook came off the behind the ear part of the hearing aid. Never in 20 years have I had that happened!

I have had the good fortune to have found Oro Valley Audiology 9 years ago. I have had very professional and caring help regarding all aspects of my hearing problems. All members of the office are courteous and helpful. Dr. Melanie Dunne has replaced Dr. Lamfers and I find her just as professional and knowledgeable regarding Cochlear Implant mapping and associated hearing problems. I would recommend Oro Valley Audiology to anyone needing advise regarding their hearing situation and solutions. Best in Tucson.

The staff are professional and friendly. I am very happy with the service I've received. Dawn Berryman

We have been going here for 7 years.They always treat everyone well. If you have a question they don't mind you asking. Keep up the great work.Thank You.