I took my 88 year old father to the Poway Costco hearing aid center and worked with a gentleman named Edgar. Edgar gave my dad a hearing test and then invited me into the booth afterwards to discuss the results. Edgar was professional, patient and answered all of our questions. Edgar had my dad try on several different hearing aids and then allowed my dad to step into the store to hear how they sounded. My dad was amazed at all of the sounds he had been missing for years. In fact, I think it was a bit overwhelming for him.
My father wasn’t ready to make a purchase just then. Edgar understood, didn’t push the issue, and provided us with his contact information. After getting home we discussed the hearing aids and their benefits. My dad agreed he needed hearing aids and decided to get them. We called Edgar back, made an appointment and met with him a few days later.
The 2nd appointment with Edgar was equally professional and my dad decided on a pair. Edgar ordered the hearing aids and said they’d be here in 10 days.
Returning 10 days later, Edgar spent close to an hour setting up and fine tuning the new hearing aids for my dad. My dad has now had them for two weeks and is really getting used to them. Much faster than he or I thought he would. I asked my dad what he likes most about them so far and he said, ‘I no longer feel I’m missing out on conversation.’ Oh, ‘and I now hear water running in the sink when it’s on!’
