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Sonus Hearing Care Professionals

Name: Sonus Hearing Care Professionals
Address: 1127 Wilshire Blvd, Los Angeles, CA, 90017, US
Telephone: (213) 481-1295
Price range: $$$

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3.5 Google Review

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1127 Wilshire Blvd, Los Angeles, California, 90017, United States

(213) 481-1295 www.sonushearing.com/los-angeles

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Refresh Reviews 3.5

Tim McMahon

Feb 11, 2016

Recent Update. So one of the Audiologists at the downtown LA Sonus office contacted us and was really eager to solve our problems. After months we were finally able to get our refund and I was informed that they had made some changes to their staff. I'm not exactly sure what that meant but in the recent calls I have made to the office there seemed to be someone different picking up the phones who was a lot more helpful and 999,000% less rude. I feel like the Doctors at this office actually do care and seem very eager to make things right. We are going to give this office a second chance and I'm hopeful that their actions match their word. See below for my original review: I would give zero stars if possible. The office charged us for hearing aid molds when I insurance covered them. We payed for them out of pocket and insurance payed so Sonus was payed twice for one set of molds and now they have struggled to return our money for months. The receptionist, Elsa, keeps telling us its out of her hands and that there is nothing she can do about it. We're currently trying to contact corporate about the matter. We've received molds from Sonus multiple times that have have torn and only lasted about a month. This office has had trouble mailing us a new set of molds. We've heard multiple excuses when we call to see if they have shipped our molds. Once they even told us, "we just forgot about it". My son has been stuck with torn ear-pieces for over a month now because the people in this office can't get their act together. The receptionist is constantly rude to my family no matter how nice we try to be with her. On a positive note, the Doctor in the office seems like he knows what he's doing and was very nice. I think most of our problems have been with the office staff. Avoid this business

Miguel Reyes

Jun 7, 2016

TERRIBLE SERVICE This location Sonus Hearing Care Professionals on 1127 Wilshire Blvd 12 floor Los Angeles, CA 90017 I took my Mom there for consultation and are very rude since the beginning to the end of the consultation, specially the receptionist seems they are part of the Doctor's family when you complain the Doctor always makes excuses to protect them, and at the end the paying patient is the bad person. They don't care about their customers or their time, I give them a chance 3 different times to change my mind about their services but their attitude made it the worst experience. The reason I keep on giving them a chance to change my personal point of view is because they probably had a bad day, but their attitude seems they just don't care about patients. You got to be sorry if you are late for your appointment, they don't even send a reminder letter or give you a courtesy call to confirm your appointment, they just say when they called you you were given a time to show for your appointment but you don' t have a proof of it. if you are late BAD NEWS they just will not see you, they will not care if you drive from long distance to their location or even if they make the mistake when the appointment is made they will say it's your fault and you have to reschedule if you want to be seen. I WILL NOT RECOMMEND THEM EVEN IF THEY ARE FOR FREE.. GOOD LUCK TO FUTURE VICTIMS.

Carlos Velez

Mar 29, 2017

Professional and verry helpful staff

Carmen Rodriguez

Jul 15, 2016

Awful atmosphere complicated to find difficult no parking or elevators for handicap on all floors unprofessional staff n to top it off only to find out oppointment was cancelled without notification . Time wasted and payed for parking for nothing👎🏼👎🏼👎🏼👎🏼avoid if possible

Roxana Del Cid

Sep 16, 2018

Buen personal dispuestos ayudarte

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