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Advanced Hearing Center

Advanced Hearing Center

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4.8 Google Review
3725 Austin Bluffs Pkwy, Colorado Springs, Colorado, 80918, United States
(719) 632-3100 www.ahear.com
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Google Reviews

Refresh Reviews 4.8


May 7, 2018
I am hoping I will be able to amend this review if the situation gets resolved. At this point in time, after two in person consultations in addition to emails, I have not received the part needed to render my right hearing aid operable. I have received four parts, none of which were correct. The process is stretching into a month and a fourth shipment. I have not received an answer if the error lies with Widex or Advanced Hearing. Likely it is a blend of both. Advanced Hearing has received the wrong part from Widex and shipped it to me multiple times. The situation was eventually resolved, and apologies issued.

May 15, 2018
Very nice customer service here

Dec 16, 2016
Maria at the front desk and Kathy are wonderful people besides being very well informed as to everything about hearing and how to improve it. Before I went to Advanced Hearing Center, I hadn't realized how much of my hearing I had lost. Now, I can hear in crowds, at the cinema, and across the table at family gatherings. Kathy performed a hearing test, recommended the correct type (Phonac) and even let me try them out to be sure they were right for me. I go in periodically to be sure they are working properly and I am always greeted and treated like family. The adjustment to wearing them was so easy, I never had any problems from the moment I put them in. Thanks!!

Mar 21, 2016
These people are Fantastic! Super helpful and very friendly. Customer service like the old days is hard to find anymore but these people now just how to do it. Thank you so much for all your help with ordering my ear plugs.

Feb 18, 2015
I live in Boulder, and I ended up going to Advanced Hearing Center because it was the only durable medical equipment provider on my insurance plan that carried Phonak hearing aids. The staff is great. They helped me do as much as possible over the phone, so I only had to go down once. They were patient and helpful interacting with my insurance company, which kept requesting more documentation and contesting the claim. They even extended the return period at my request. (I didn't end up returning the aids, but it was nice to have the option when my insurance company didn't seem like it was going to pay.) Advanced Hearing's service in the year I've had the aid has been very good, too. I have mailed them to the center twice for cleaning and servicing, and they come back in excellent condition.

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 5 pm