Sam's Club Hearing Center

We were members of Sam's for about 9 years. We went to this location about once a month and were always satisfied with the options pricing and service. About 2 months ago we went to the store later in the day. Did our usual shopping and there were only a handful of registers open. We waited and waited. .Our cashier Naomi appeard to be having a lengthy conversation with 2 ladies standing at her register and stopped ringing out the person in front of me. Finally, she completed the order in front of us and when i went to hand my card to her she continued the convo with her friends or whoever these people were which I foudn very rude. it was time to renew our membership and i told her i only wanted the regular menbership not the upgraded one. well, because she was chatting with other people and not paying attention she added the upgraded membership and then took it off. she rang us up got to the end of the transaction and before she pressed total so I could swipe my credit card she just walked away. without any explanation. people behind me asked if she closed or was going home....nobody knew. she came back and said a manager needed to remove the upgraded membership that i specifically told her not to add so we had to wait. She contiunued with her conversation with the 2 ladies that were standign there the whole time. they now had some cash that they were holding out to her but she motioned for them to sit down when the manager approached. my husband complained that the whole transaction has taken a long time and that had she not been carrying on a conversation with her friends that maybe this wouldnt have happened. This is when naomi started talking back saying that it's our fault she added the wrong membership and that we shouldnt complain about her she didnt do anything wrong. the manager suggested that naomi walk away because she knew she shouldnt talk to members like that but naomi continued and became more and more beligerent to the point that my 5 year old son asked why the lady was being so mean,..... at that point the manager completed the order and apoloigized. my husband told him to cancel our membership because we would not be coming back. ever again. we went to the service desk and rcvd a refund of the membership amount and they gave us a rotisserie chicken dinner as an apology. meanwhile, naomi continued with her cash transaction with her friends who then scurried out of the store. we mentioned to management that they may want to monitor her transactions. it was completely inappropriate. We've since joined Costco and have enjoyed the serivce there immensely.

Pricing makes Jewel & Dominicks look like scams.