Sertoma Speech & Hearing Center

I took my son to Sertoma today for a hearing exam. Right from the start Dr. Nicole Kreps was rude. She was rude to us in the hallway walking from the waiting room to the exam room. My son doesn't speak yet and is a little hyper active. When we walked into the exam room Dr. Kreps began scolding my son for touching the computer keyboard and started the visit off on a negative note. My son has sensory issues and doesn't like when his head is touched and began crying during the exam. Instead of showing any kind of experience or professionalism Dr. Kreps just kept telling my son quiet down or you will have to leave and your mom will have to return with you at another time. He is 3, he is not going to understand that. If this is a professional with training, is there nothing else she could have done besides speak to him in a harsh tone? I asked her has she never had a child cry during this exam and her response was no, which I find hard to believe and as a mom worried about her child and his behavior made me upset. I tried soothing my son then I tried redirecting his behavior and she then said his crying and the noise we were making is disrupting the other patients and kicked us out. I would not recommend Sertoma, especially for children or children with special needs, they will not accommodate you. The treatment I received from Nicole Kreps was deplorable. As a concerned parent I'm trying to find out if there is a problem with my son's hearing to try to get him help as soon as possible because as medical professionals would know that the sooner any issues concerned with hearing get resolved the better for the child's development and Sertoma's concern is that my son is making too much noise and disrupting the other patients instead of finding a way to test him and their only resolution is to keep sending me away and having me return at another time for another exam. This was my second attempt! Is this more of a scam to continue charging for visits? Are they waiting for him to outgrow crying? I will definitely be going someplace else, but now this only means that I will have to wait for another appointment date someplace else and more time where I am in limbo in regards to my son and whether or not he is getting the help he needs. And if he does need assistance with his hearing, Sertoma has wasted our time in getting him that help as soon as possible. Don't waste your time.