Avada Hearing Care Centers

The Avada staff in Waukesha is very helpful and professional. Lisa does a fantastic job taking care of her patients. You will get excellent service at this clinic, and the products work beautifully.

I went into the Waukesha Location on December 4, 2014, for being fitted for hearing aids after a hearing test revealed I would be a good candidate for hearing aids. I was referred to this center by my insurance company, who stated that they were an in-network provider. The staff looked up the insurance coverage and found that I was eligible for up to $6000 of hearing aids ($3000 per ear). Upon selecting hearing aids that were within this price range and met my needs, I was told that I had to pay for the hearing aids up front, and then it would be 4-6 weeks for insurance to reimburse me. I have *never* had this come from any network provider with my insurance. I was told that they had payment plans available and that it wouldn't be a problem. In the mean time, I went to the Avada website and printed coupons. The coupon I had was for the "Affordable Option" and stated "6 months - no interest, or payments as low as $40 per month." Interest waived if paid in full in 180 days, must make minimum monthly payment. Non-transferrable. Offer may not be combined with other offers, discounts or coupons. LImit one discount per person. May not be used with previous purchases. Fast forward to December 12. I went to pick up my hearing aids, and presented the coupon. I was told I wouldn't be able to pick up my hearing aids the same day. I then found out that the "Affordable Option" was actually through CareCredit. I am currently a CareCredit card holder, but do not have a high enough available balance to facilitate the purchase. I called CareCredit and was denied a higher credit line. I feel that the hearing center is misleading as the coupon did not state that the payment plan was subject to credit approval. Also, the staff didn't indicate that there would be a need for a credit check. Considering my insurance would be covering the entire purchase amount and this was a network provider, the policy to pay up-front is questionable.