American Hearing + Audiology

I have been with Glassman/Connect Hearing/American Hearing for over 20 years now. I had received nothing but professional and personal service from all of their employees. They have never pressured me into any sales, ever! You can trial your aids for 45 days and return them if you do not like them. Each of my hearing aids sets have lasted me 5 years each. They fit perfectly, do not whistle and I can hear the things I need to hear. Once fitted, the aids are shipped out and back to the office in less than a week, need loaners, just ask, they will help you, they want to keep all their customers happy! Again thanks for another successful and happy year! ch

I am extremely happy with my hearing aids and the service received by Mark Glassman! Mark took a lot of time with me to make sure I had the hearing aids that worked best for me and my finances. They fit well and I often forget that I am even wearing them - they are so comfortable! I am AMAZED at what I can hear now and have been missing out on all these years!

Mark Glassman is great and very experienced. He is helpful and will take care of You until you can hear perfectly. Other review is too critical due to someone ear wax!!! Oh brother!!!

Poorly fitted hearing aids, follow-up substandard, defective product, poor service I took my mother to Glassman for hearing aids 2 1/2 years ago. She had an inital hearing screen done. No other follow-up hearing tests have been done. Industry standards recommend annual hearing tests due to age and conitnued hearing loss. My mother has had nothing but problems with the hearing aids she purchased. Her hearing aids have been in the shop for repairs more often than not. Over the last year we have taken in her hearing aids multiple times due to beeping sound from her right hearing aid , inability to carry on conversations with us due to porr hearing and the antenna keeps falling off.We take her in and its brief and often sends us stating the hearing aids are fine. Both hearing aids are poorly fitted as well. Mr. Glassman just tested the hearing aids on the computer and occasionally checked her ears. Our most recent visit in November in which Mr. Glassman checked my mothers ears and reported no ear wax and stated she needed to send her other left hearing aid in for an overhaul for $300-400 and her right hearing aid was functioning well. We opted to seek a second opinion. My mother is on a limited income and insurance does not cover hearing aids. She intially paid $1800.00 for her hearing aids. Due to the frustration with our most recent visit in November. First she went to her own personal Dr. and had her ears examined and both ears had large impactions of ear wax and had to removed at the Dr's office. Her hearing was re-evaluated by Ear Specialists of Omaha today. My mothers hearing aids were ill fitting- she had lost weight over the last year and so her hearing aids fit poorly and hence she had a poor seal and this was why she was having the beeping sound constantly from her right hearing aid. Her left was ill functioning as well. Her hearing loss had porgressed from mild hearing loss 2 years ago to moderate loss at this time. The hearing aids she was sold initally were made for mild hearing loss. Knowing my mother was elderly and often hearing loss progresses as you age , she should have been offered a more progressive hearing aid. I feel Mr. Glassman is running a volume business and never really took the time to listen to my mother or my self and he was always very short with us , giving no or poor explanations as to why her hearing aids were not functioning. It has been a very frustrating process. Due to the frustration we are starting all over. My mother wil pay another $3500 for new hearing aids even though the hearing aids she has should last another 7 years. My mother was so frustrated with Mr. Glassman that she was unwilling to return and have the hearing aids re-fitted and repaired after not noting the hearing aids did not fit well/ missing impacted ear wax/ ignoring her symptoms.